I spent nearly an hour trying to “chat” with customer service. It is awful. Plus there still is a non working customer service number on the site that chat kept referring me to.
844-293- 6126. It’s still on the site. Do better THS!! This is a bad look.
Hello @Kima
Just to let you know that I have passed this across to Membership Services. Please keep a look out for either a telephone call or an email from them.
Thank you.
Sam.
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I have a similar experience recently. Frankie, the bot, goes round and round the topic but when he can’t help, there’s noone to speak to. Just told that customer service will email me, but that doesn’t happen. THS used to be very helpful and responsive. Now, there’s not even a customer service number to ring! Very frustrating and disapointing