Daily update not happening. What do I do?

So we currently have a new THS petsitter for a short stay at our home. I asked him for ONE daily update. I didn’t think this is too much to ask? He is only our 2nd experience with THS. Our first gal often sent multiple updates per day, photos of fun hikes, etc. We loved that! Now this is our 3rd day gone and Nada, Zero updates. What should I do? I texted him this morning. No answer. Has anyone else had this happen? I am very worried being this far away and NEVER expected this to happen…

How horrible, if that’s what you agreed it’s difficult to know why it’s not happening.
My only suggestion would be to try and contact him on WhatsApp or something other than a text, it’s my least favourite contact as it costs me to send.
If you think, for any reason, there might be a problem with the WiFi then call. You can always say you were worried about the WiFi or him, or something as well as the pets.

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Thanks. I have now texted him twice and nothing. We have outside security and saw our two dogs outside a little while ago so that was a relief

That’s definitely a relief, but try an email, he might have dropped his phone?

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Hi @ntrlvr I know it’s hard but try not to worry too much, I’m going to Direct Message you now.

As a sitter, this is something I’ve often wondered about - how much do other sitters keep in touch with the homeowners during the sits. I usually let the homeowner know when they leave that I will be in touch that evening and then again the next morning to put their mind at ease that everything is going well. Then usually every couple of days I’ll be in touch and send photos. I’ve never had a homeowner complain that I didn’t keep in touch enough. I don’t like to bother the homeowners - I want them to enjoy their holiday but at the same time I want them to feel secure in that their pet(s) are being well taken care of. If I was asked to provide an update every day I wouldn’t have a problem with that but daily updates are not something I normally do on a sit.

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Hi @Annette How do you distinguish ‘daily’ from ‘every day’?

With my owner cap, I always ask daily news, I was totally in panic when I did not get any from my sitters for a few days. So i finally called my neighbours to try to know what was happening… They went to see my sitters.

I left a 5 stars feed back, not mentioning the episode, but once they had received my nice review, the sitters sent this feed back on us, adding

"We had absolutely no problem with any of the animals who were sweet & loving.
However, one is expected to make a report every day as to the well being of the animals, something which I have always done on a voluntary basis anyway though never on a daily basis.
Unfortunately, my new phone stopped sending or receiving (without my realising for a day or 2) which caused considerable strife.
That apart, I would recommend this sit
.

i replied :
"I’m the anxious type of pet owner, what I told to C. & L.when we invited them for dinner the very day or their arrival. I explained them I had lost one dog 18 months ago who died while he was kept by former pet sitters. So I was very upset not to get any news or photos during 2 days in spite of my various sms and calls. C.’ mobile phone was out of order, L. was “too busy”-writing his book- to look on his messages ! Obviously they did not realize how much their silence could sound scary for somebody like me.

With my sitter cap, on my last sit, as everytime I asked the owner “how often do you want news”. He did not want ANY !! They were going away for 3 days to England, meeting many people they had not seen during a year and a half, because of the pandemic, and wanted to be left in peace.

Obviously we are all different. And we all need to follow instructions when we are sitters.

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I agree. And the loss of a pet is one of the most difficult things we go through. That would have been so much added stress.

I know part of this mess is the sitter did not LISTEN to me on several things. I had to repeat myself more than once. He also showed up late to the initial meeting after we postponed it the night before so they could have dinner on their way to us. I understand wanting to eat dinner LOL!! I assumed they had built in a dinner stop when we originally set up the meet and greet.
I also realize that I need to put EVERYTHING in writing. We leave a printed sheet for every pet sitter we have ever had. This time I filled in the THS sheet as well. But telling someone I don’t need multiple updates but just one daily update is different from explicitly WRITING it down.
This is only my 2nd experience with THS and I have learned valuable lessons here.

Yes, everyone is different. I get it that some folks don’t want to be bothered at all. I don’t think one daily update is not too much to ask, though.

Means the same to me.

@Annette [quote=“Annette, post:6, topic:5672”]
If I was asked to provide an update every day I wouldn’t have a problem with that but daily updates are not something I normally do on a sit.
[/quote]

Just asking because of your last sentence

We always ask before the home hosts leave. Daily updates are fine for short stays but I do find them difficult on longer sits. There is only so many ways you can say “All is fine” and there are only so many cute pet poses you can catch on camera.
Having said that, all home hosts are different so if it daily they want, it’s daily they get - :grinning:

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Hi Annette. That’s a point I ask about and spend time explaining why. I have had everything from ‘you can’t send too much to me, I’d be worried if I didn’t hear from you daily’ to ‘I need to escape the digital world - I’ll check my phone at 4 pm each day but I trust you totally and only contact me if it’s an emergency that you can’t handle’.

When I explain these extremes, it opens up the conversation. I cover their preferences on texts/photos/videos. Once I’m at the sit, I gauge and may adjust a little, based on how much they respond back. My personal choice is to always report back on the first 24 hrs as to food intake & bathroom ‘works’, as it’s a good indicator to the family that the pet has adjusted well (and all have for me, thankfully).

I think it’s best to set your own comfort level, in conjunction with the homeowner.

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Good point. This was a 5 day stay so daily seems fair.
But yes, for long stays I agree once or twice a week is fine. Unless pets are older &/or have medical conditions.

Love this.

I like to go over communication expectations prior to the sit so I know what the HO expects. It’s also good to establish a secondary form of communication in case something is wrong with the first (one of my sits the HO was out of country and couldn’t receive pictures in messages and I didn’t know this until a few days in and we switched from text to email).

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It appears that he does not text. That is my primary means of communication (along with email as secondary preferred). I will put it in writing next time. This was stressful but I learned valuable lessons. Thanks for your input.

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I think it is important to sort out preferred communication channels up front - texts can be expensive. A temporary ‘friend’ or ‘follow’ on Facebook or Instagram lets you stay in touch without the need for direct messages.

I ask for an update each day for the first day or two, then once a week. … and the assurance that I’d be contacted immediately if there was a problem.

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