We too have all reviews missing since Feb 22 and have done over 50 sits since then. Like @Crookie we too have emailed support several times and received no update. The first time I wrote 2 weeks ago they said it might be a phone issue and asked for my make & model! And then no further update…
We also had the experience like @Chatsetchiens that we got all the reviews back briefly- on my phone at least but not the hubbys- and then they were gone again after 5 minutes.
Deleting & reinstalling the app does not help. Its reassuring to hear @Colin that all reviews appear to be visible to others. I hope that’s the same for us too.
However this app issue is particularly annoying right now as we just finished a sit yesterday and are on-the-road between sits. The finished sit is no longer showing on the app and there is no option to request a review.
And for the sit prior to that we got an email notification of a new review but could not access it on the app. Had to get the laptop up and running especially to read the review!
We depend on the app functioning properly as its far more convenient to use the phone rather than the laptop when constantly travelling.
I also noticed the ‘back button’- bottom right on the app- does not work either. On all my other apps it works fine so it seems to be yet another glitch on the app.
I think that fixing these issues should be taking more priority than it is currently as its obviously affecting a lot of members.
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