Disappearing reviews issue under investigation

Hey everyone,
Just to let you know we’re aware that some members are experiencing disappearing reviews, we’re currently investigating and will let everyone know once it’s fixed. However it is likely this is only occurring when a sitter views their own reviews in their account, as so far we have seen no evidence to suggest a pet parents view is impacted. We will keep you all updated :slightly_smiling_face:

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@SophiaK welcome & thank you for the update on reviews that have “disappeared”

Is this bug related to the issue of sitters not being able to leave a review of a completed sit or is that a separate problem?

Thanks @SophiaK - I’m one of the afflicted. Tried the uninstall and reinstall and still no luck. Yes on website, no on app but members can see them all and so can support. Stranger and stranger thought Alice……:thinking:

Hi @Silversitters, we’re not aware of that as an issue. Could you kindly provide some more information & contact Membership Services please at support@trustedhousesitters.com so it can be looked into. Thank you!

Sorry you’re experiencing the issues, hopefully we can get to the bottom very soon of it & get it fixed!

@SophiaK it has been reported to member services already by @Sheila Sit not showing as completed

Thank you for letting me know! @Silversitters :grinning: