Disappearing reviews issue under investigation

[SophiaK]

Hey everyone,
Just to let you know we’re aware that some members are experiencing disappearing reviews, we’re currently investigating and will let everyone know once it’s fixed. However it is likely this is only occurring when a sitter views their own reviews in their account, as so far we have seen no evidence to suggest a pet parents view is impacted. We will keep you all updated

[Silversitters]

@SophiaK welcome & thank you for the update on reviews that have “disappeared”

Is this bug related to the issue of sitters not being able to leave a review of a completed sit or is that a separate problem?

[Cuttlefish]

Thanks @SophiaK - I’m one of the afflicted. Tried the uninstall and reinstall and still no luck. Yes on website, no on app but members can see them all and so can support. Stranger and stranger thought Alice……

[SophiaK]

Hi @Silversitters, we’re not aware of that as an issue. Could you kindly provide some more information & contact Membership Services please at support@trustedhousesitters.com so it can be looked into. Thank you!

[SophiaK]

Sorry you’re experiencing the issues, hopefully we can get to the bottom very soon of it & get it fixed!

[Silversitters]

@SophiaK

Hi @Silversitters, we’re not aware of that as an issue. Could you kindly provide some more information & contact Membership Services please at support@trustedhousesitters.com so it can be looked into. Thank you!

@SophiaK it has been reported to member services already by @Sheila Sit not showing as completed

[SophiaK]

Thank you for letting me know! @Silversitters

[Crookie]

This is still an issue for our reviews, showing we have 5 instead of over 25. @SophiaK @Carla it’s now 7 weeks since the original message that THS are fixing this bug, what’s happening and why is it taking so long to fix?

[Carla]

@Crookie Great question, the bug was previously fixed and sadly has just reappeared, the tech team are aware and is working on another fix. When other members view your reviews they should see them all, it is just when you view your own profile/reviews. I hope that helps and this thread also explains more:

Disappearing reviews

Has anyone else lost some reviews on their profile? Two of our most recent ones have suddenly vanished. Have reported to support. Just wondered if it was a thread? They’ve gone from the app but can be seen on the website.

[AHartyAdventure]

Hi @Carla just catching up with this thread. Any further updates? The issue is still present at the moment.

[pietkuip]

I wrote about what THS should do to fix it:

New glitch on app - Reviews?

The proper way to fix it would be to change the url of one’s own preview to the profile view that everybody else sees. @Ben-ProductManager : why are these different? It causes all kinds of problems. For example: members here adding www trustedhousesitters com/user/profile/edit/profile-preview to their forum profile sitters not seeing their own calendar (to which you guys should have added a key or legend years ago!) missing references in one’s own view that get people worried totally unneces…

That should be incredibly easy to do.

[Carla]

@AHartyAdventure Happy to help, there were several threads started on this topic so the most recent update is this one

@Carla

@Lokstar Ben is currently offline, so I picked this up with the team to further assist you.

This is a small glitch in the preview profile page on the app. So just to reassure you it is only visible when you view your profile via the preview page on the app and does not affect owners seeing your full reviews when viewing your profile on either the app or website. You can also view all of your reviews on the website.

As the team are currently working on the new hidden review system, this is part of the process to correct this as it is linked to reviews, however, it is likely that the review system will be launched (I will keep you all posted!) then make sure it all runs smoothly as with any new addition, this small glitch will be rectified as the next step to that as it relates to reviews.

Thank you for all of your patience while this is sorted. I know how important reviews are but hopefully to doubly reassure you it only looks this way when you as the sitter preview your page, not when you view your page from the site or when others view your page. When you apply to a sit the owners will still see all of your wonderful and well-earned reviews

My DM’s are always open if you have any more questions about this.

On this thread: New glitch on app - Reviews? - #33 by Carla_C