So unprofessional 23 out of 89 reviews are incorrect, the spelling of Catss has been corrected but my latest review completed last week says 2 Burmeses not Burmese. What on earth will people reading the reviews think when the number of pets don’t tie up with the animals supposedly that were present on the sit. I haven’t bothered to write in as instructed as there is obviously just a standard go away reply.
Membership Services (MS) are best placed to help.
There are a small number of older sits (pre-2019) where we aren’t able to make amendments. MS can take a look at your reviews individually and let you know the best way forward.
Hi @Mark_B
As the £9 booking fee was introduced to help with IT, would it be prudent to pause this fee until such time that we see some improvements rather than errors and inconsistenties?
So the issue first reported on this thread 17 days ago still hasn’t been fixed !’
I followed the instructions and sent screenshots of all the errors to member services .
I have received an e-mail this morning saying that they have been corrected -but they haven’t. 
I deleted the App and reinstalled it and I also checked the webpage . The information is still incorrect on both webpage and App .
I am not alone ..
I honestly believe the best solution is go back to the situation before this “improvement“ in THS terms, “patronizing meddling mess” in my own terms.
Am I the only one who feels this way?
@Mark_B Mark they said they only deal with spelling mistakes. That contradicts what you’ve told us. That’s my point. We are making the effort based on your post. Two departments working for the same company are contradicting each other, at the expense of its members. That’s unacceptable.
Add deaf to patronising and meddling.
Hi @Mark_B
Just had another look at my reviews (60)
21 cats, 7 dogs and 3 guinea pigs have disappeared
1 dog has appeared
3 reviews which were previously 5 stars have now changed to 4 stars (because the pet care category has disappeared).
Is it still worth contacting Membership Services or do you know if the issue is being investigated as a whole? Many thanks.
I haven’t bothered. This mess doesn’t make sense anymore.
I have just received the typical “how did we do?” Email
With your recent pet sit still fresh in your mind, now’s the perfect time to let us know about your experience with TrustedHousesitters.
Sharing your thoughts is quick and easy, and your anonymous feedback helps us to improve future sits for you and your fellow members.
Rate your experience
This is regarding a sit I completed two weeks ago. I escaped all the questions regarding the sit, as I had already submitted my honest review but the question being “how did we do?”, I gave them a piece of my mind regarding this “easier to compare, clearer to choose”. aka “easier to screw, bound to fail”
Well, it turns out it wasn’t so anonymous, they asked for my email at the end of it. No problem. I have nothing to hide.
This time it was this Survey
@Mark_B could you provide an update on when this issue with be corrected? Our reviews are everything and the fact that it’s being minimized by moderators and member services is really concerning. This isn’t just an annoyance like most of the ‘improvements’. We should never have to worry about THS messing up our reviews. I feel like correct reviews is the most basic thing that THS should guarantee us. This is a major issue and should be top priority for THS. Why can’t this ‘update’ be rolled back since it clearly was not ready to be released? I really would like some explanation.
Releasing a beta product into production across the site is a big yikes. Should have used some of the money in the new fees to hire QA testers…
I’ve just checked my reviews and found the following.
Out of 52 reviews
13 have errors
14 cats, 6 dogs, 3 rabbits, 3 geese, 6 ducks, 11 chickens have disappeared.
A sit with 23 animals now shows just 1
I have also noticed that the location of sits in now different on the app to the website. The website reflects the relatively recent update to show sits where the host has moved to a different location in the location where the sit took place. The app has reverted all sits to the current location, undoing the recent change.
The age of the pets cared for is displayed on opening the review in the app. However it shows the age of the pet as they would be now, not the age when the sit took place. Any long term sitters like myself now look as if they have cared for some record breaking pets. I haven’t cared for a 23 year old cat, I cared for an 18 year old cat 5 years ago. This could be quite misleading as hosts may think sitters have experience of senior pets when they do not.
@Mark_B should I be forwarding this to Membership Services?
This is all such a mess and so unprofessional. Software changes should not be tested in the live enviroment.
I hadn’t noticed that the current age of the pets was included. This is really misleading. My puppy experience will eventually no longer show as a puppy.
I haven’t counted up the mistakes in my reviews, but there are lots. I have reviews with missing stats, too!
And I really think it is confusing to include the month the sit ended in instead of the month it started in. I have a three month sit that ended April 1. We were barely at that sit for half a day in April.
Why is the month a sit ended included and not the month the sit started?
Just like the search plus beta released 11 weeks ago, the last update was by Mark 6 weeks ago and since then nothing. THS is a company that was valued at £100 million, yet they can’t get simple stuff right and often break what has been working. It’s desperately disappointing and frustrating. It certainly seems like the focus is on growing membership, at the expense of everything else.
How can it be easier to compare, clearer to choose - when you can’t trust the so called facts you are reading?
Good question. @Mark_B, since you seem to be the moderator in charge of the unpleasant task of defending these changes, perhaps you could explain this riddle.
I agree that
But I still don’t get how this can help grow membership.
Growth through advertising.
I know. My point is they can advertise all they want and even grow but if they
and they certainly are doing that, they are just wasting resources (I guess the staff who are breaking the platform still get paid) and this is going to have a negative impact on their image.
Sorry, I perhaps misunderstood. I agree, straighten out what has recently been broken, get the beta search plus working properly, stop introducing updates that haven’t been properly tested and start listening to members. Word will spread through person to person, other online networks e.g. FB pet owners groups and others that new members haven’t been able to get sitters, especially sitters for short breaks.
I thought I would have another look at my profile to see if any of the pets have been corrected.
I did a sitting in Brussels with 2 cats.
My listing says I looked after 1 Turkish Van . Whats all that about?
@Colin you did this sitting before me, what do you have on your profile for it?