First time poster here. We have recently completed our 7th house sit on THS and are really shocked/upset (after having some really lovely experiences to date) to have hit our first major issue with a HO.
This post will need to be reasonably vague for obvious reasons but it is hard to convey just how ‘out of the blue’ this feedback experience has been for us.
Having initially received an overwhelmingly thankful message upon the HO’s return - even letting us know they’d be happy to have us back for future sits and would be recommending us to their neighbours, the HO has today messaged us privately THREE WEEKS after the sit has finished with a very lengthy list of complaints. Some of the comments in the message are not only claims about our actions as house sitters but are also quite damaging in terms of our general character - this has been really tough to receive.
Neither party has yet reviewed eachother on the platform publicly, and the HO appears to be threatening to leave an overwhelmingly negative review. We had been reluctant to share our own feedback sooner as we felt there were red flags for us as sitters (e.g. despite being a long/international stay - the host was not willing to have us stay the night before their morning flight, or pick us up/meet us in good time before the handover, meaning our exchange before their departure was just a 15-minute meeting, and more worryingly - there were camera devices in the home plugged in and able to capture audio).
We are also confident that we have plenty of evidence to disprove the accusations that are being made by them, but our real worry is - will THS support actually take any of this on board?
Having read through several threads on the forum now which seem to essentially conclude that the review system is very flawed - and that most sitters who’ve had poor experiences can at best choose not to review at all, rather than risk retaliation, we’re feeling less and less confident about THS member support.
I guess the main reason we’re reaching out here is because we hadn’t realised just how ‘lost’ we could feel when things don’t go to plan, and when the behaviour of others can be so unpredictable and hurtful. Has anyone managed to successfully gain THS support either to tackle false feedback, or report HO behaviour?
We don’t want to let this ruin our experience to date as THS has been so transformative for us, but it does seem that sitters can be pretty vulnerable when things go wrong…any advice other sitters could offer would be hugely appreciated.