I usually write my reviews on my laptop, but last night I made the mistake of starting a review on my iphone. I was in the middle of a sentence when I must’ve hit the wrong button, and it suddenly said “Congratulations you’ve completed your review!”(or something similar).
I immediately contacted customer service through THS explaining the situation, and was told there is no way to edit a review, even though I didn’t mean to publish it yet. So now I have a half-finished review with an ending that makes no sense there for everyone to read. So embarassing, especially because I’m a writer. I sent the h/o a text explaining what happened and she was fine with it. I just wanted to vent, what a silly rule for THS to have! I can see why you wouldn’t be allowed to edit your review days later, but I literally contacted them immediately, and they would be able to see that my review was accidentally sent before it was completed!
I would call again. I got them to change a review I’d left when I made an accident - it wasn’t text, I left 1 star on everything when I thought I was leaving 5 stars, and it was obvious from my post that I had made an error. SURELY if you were mid-review they can tell it was a mistake and not you now changing your mind.
Not sure if it would help, but perhaps you can also send the “finalized” version, including the beginning that got posted, to show that you’re not just changing the overall message but just finishing the review?
I was going to say the same as @belluca - send THS the full finished draft of what you wanted to write and they would be rather mean and unflexible not to edit it correctly for you. We have, in the past, twice complained to hosts about something they’d written falsely or unfairly. In both cases they agreed to contact THS and were able to get their reviews edited. This was a few years back so its possible THS has tightened up their ‘no editing’ policy. However your error, and the wish to correct it, sounds like a very reasonable request, so I would definitely pursue it.
Clearly the person you spoke to at THS didn’t listen to you because, of course they can help you with this issue. Try contacting them again, hopefully you’ll get someone sensible this time!
Just nonsense. The increasing number of totally uninformed answers from membership service is worrying and annoying. FYI I even got a review given to me changed, not the one I had written but the one I received! I sent copy of communication with HO, who as @belluca had left 1* when she meant 5. The wording was totally positive and inconsistent with star rating. They contacted the owner for extra confirmation and changed the review in a couple of hours from the time I sent my email.
That was efficient! But that was before the accelerated 1 process.
Edit: I had to break up a word. It seems describing reality is not allowed. Please, enlighten me if there’s a euphemism for that.
(Edited by Forum team to remove profanity evasion, we don’t allow swear words as detailed in our Community Guidelines)
New edition: 1. the swear word censored is the only one I know to describe
the gradual degradation of online platforms, where services prioritize profit over user experience.
I would appreciate if someone could suggest a euphemism. I’m afraid it’s likely that I might need it again. I would love not to, though.
It’s great that you’re looking at how to express things in ways that don’t hit our profanity filter, to make sure language adheres to our Community Guidelines, but it’d be great if we could get things back on topic, please!
I’m sorry if my “profanity evasion” deviated attention from the core of your topic. I do apologize.
I shared my experience in order to encourage you, as others have done, to insist until you find an agent properly trained and willing to help you.
I hope it will be solved by now. Years ago, it would have taken just a couple of minutes of your time and no more than a couple of hours for an agent to complete the whole process.
Funny reply I got yesterday from a support person at THS, she had never heard the term au pair and didn’t know what it meant. I told her she must obviously be a lot younger than me
The few years I’ve been THS member I find the app to be somewhat cumbersome, in particular this community forum. It’s like a maze looking for posts, threads, comments, how to respond at times, etc… I’ve kept hoping for improvement but it hasn’t changed much. Maybe they’ll take the $12 a pop for each sit and make improvements ha. Not going to hold my breath on that
