Hi @claudinekent
This is all very disappointing but, like all insurance companies, you have to read terms and conditions very carefully and they will wriggle out if they can. I haven’t bothered taking the insurance cover and, after over 70 sits (over 50 with THS) wouldn’t have had to make a claim. It’s always good to have a plan b in case of cancellation but you were cancelled right at the last minute so that wouldn’t have helped much.
Your question has been discussed a lot before on the forum and here’s one such post: