I have tried it many times already. I have contacted Evident. I’m waiting for a response. Has anyone else had this problem?

Hello, I am a new Member and it took me two weeks of daily emails to EvidentID customer service to get my DL uploaded. It was never a user issue, it is not the device or the background you used, or how to take a screen shot-duh… It is 100% percent their issue that they solved one day without explan…

Hi @katybjork welcome to our community forum and to TrustedHousesitters. Our apologies for the inconvenience you experienced and thank you for sharing your success at completing the process. I’m staying with members here in CA and they had the same success today, 20 mins and the process was complet…

Thank you Angela, The response that I got from TH Membership services and from Evident was that the issues were all mine, that I was doing something wrong so that my pictures were unable to upload and that was never the case. If they said, we are having tech issues, please be patient, then my exper…

Hi @katybjork I’m really sorry about that communication but glad that the outcome has been successful. Please accept our apologies and we look forward to sharing in your new THS journey. Welcome again

[image] Angela_L: We live in a complex digital world and systems do get compromised, even shut down completely two weeks again Britain’s flagship airline, British Airways entire system went down causing travel chaos at LHR (Heathrow) grounding all flights to Europe, it happens unfortunately. B…

Hi @Debbie I do have my sent email pending, and will email you directly from membership services today, so please do look out for it. Kind regards Therese

Hi Venessa, So here’s another question about the whole background check thing. So, I know this is required only for US sitters. My husband and I are currently in Europe for an undetermined amount of time but likely a year. We are both French citizens with French passports as well as US citizens. W…

Hi @carpediem16 , @Vanessa_A is currently offline for the evening however I am going to email you directly from Membership Services regarding this. You will have an email pop up from me shortly. All the best Lucy

Hi Lucy, I have not received an email yet…did I miss it? Thanks

Having difficulties uploading to Evident and other issues

Sitter Questions, Advice & Chat

SunshineAndAloha 18 March 2022 21:54 128

Gosh. That is so different from my experience and it finally went through but I never got a copy. It just said passed. I am glad it works for some people

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Having difficulties uploading to Evident and other issues

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