As promised, I now took the time to write down thoughts and questions. Read at your own peril.
About you, sitters
Firstly, thanks to you all for being active in this forum and sharing your thoughts, experiences, insights, insecurities and solutions. I am constantly learning - about the sitter’s view, about human decency (or the lack thereof), about common sense (or not), preferences, priorities, ideas, lifestyles…
About me
I have only ever done petsitting for close friends, never for strangers, so your descriptions are my insight (if I listen). I am planning to up my membership in the future, because I just love cats and dogs; the rest is not so close to my heart, but hey…one can learn.
I have been a cat daddy and THS homeowner for seven years now, first in Vienna, and now in Tenerife. My girls are calm and cuddly indoor cats and warm up to people rather quickly (well, yeah, Gandi can take her time).
My experiences with sitters
I have had fantastic catsitters, with great connection between us and with the pets, and was lucky to have such great experiences. The two sitters that failed to live up to standards (one, a rather young girl, fed my girls like a pound of treats over the course of a week and neglected to remove vomit stains on the wooden floor; the other sitters used up literally all the food they could find without replacing anything and left quite a bit of a mess), well those worse eperiences just pale in comparison. And the cats were always fine when I returned.
While away, I always felt secure in the feeling that my babies were in good hands, cared for, and loved. I also got lots of updates (actually, except from the sub-par sitters). And the pets always come first; as I’ve written elsewhere: “If you need to burn down the house to save the girls, what are you waiting for?”
My sit description(s)
I’ve learned quite a bit about how to write the description, butI have the feeling the locations sold themselves easily, so even though my description was lacking (and probably still is), it always attracted more sitters than I could handle.
Question: How much influence does the location really have? Am I wrong in believing that finding a sitter in my locations is disproportionally easy?
Sit duration
I generally post sits for around two weeks of absence. My feeling is that people might not want to stay longer in one place, so when I have a longer sit, it feels like a specialty to me that I need to prepare people for.
Question: Is there a general sweet spot for sit durations, i.e., what’s too short, what’s considered long or too long? (and for what type of sitter) What does this depend on? Discuss.
Buffer time
I like to spend time with my sitters to get to know them, show them around, build the trust I need to leave them alone with my girls, and generally spend a good time with nice people. Also, there’s always the chance of stuff going wrong with travel. For these reasons, I always add one-and-a-half days of buffer time at the start and the end of the sit.
This has always been received very positively and led to many nice evenings and days spent together, but I am aware that some sitters shy away from this, or at least from staying in the same house, regardless of available space.
My homes always had sufficient room to stay together; only once has a couple had to use a hotel because one of them had tested positive for Covid just before the sit. We did the handover very carefully (with the one who was negative).
Question: How usual or unusual is buffering, and which variants are preferred?
Documentation
I do of course maintain the THS welcome guide, but I also generally have a “cat and house guide” that describes much more. My homes have always been quirky and “special”, and my cats can be finicky with regards to eating.
Question: Do you as sitters appreciate an additional guide, or does that feel like too much handholding?
Me being humble (yeah well)
I feel comfortable in my homes, even if they’re not a catalog dream home, can be rough around the edges and maybe not everybody’s cup of tea (and the current one has a lot of things still to do). I often feel my home might be inadequate to sitters, not living up to expectations. I also feel that my two cats are too finicky with their food.
None of my sitters has ever been upset or shown discontent with either, so this might just be my insecurities kicking in. Also, you guys might have better solutions than I do…
Question: What are the actual expectations you as a sitter have of the home (on top of what you see in photos and read in descriptions), and of the pets? (I suppose keeping bad surprises to a minimum goes without saying).
Activating dates and getting applications
Generally, I’ve been overwhelmed by the very fast applications after publishing new dates. I feel the “paused after 5” is inadequate, because it favours snipers and disadvantages people who’d actually like to send a message. I’d like to see this changed back and have more control (before the 5-rule, I generally fielded around ten applications before I paused). In this new world, I also have to be fast and eliminate obviously inadequate sitters quickly, so others can still apply.
Question: How do sitters handle this conundrum? I read that the app sends a notification for sits coming up for your search terms and/or bookmarked sits. How much does the 5-and-pause limit impede your chances of getting a sit you really want?
Invitations
I also look through “who has bookmarked your listing”, and I really hope it’s in reverse chronological order, so i can talk to the most recent bookmarkers (luxury problem, I know). I check the calendars of course. It appears to me I can’t send a message with the invitation.
Question: Would you rather be invited for a sit, or apply yourself? Does it feel rude to be invited without a personal message? (I really don’t like that)
Selection process
For me, communication is essential from the get-go. If somebody’s difficult to talk to before the sit, I assume they’ll be the same during the sit, and I don’t want that kind of insecurity. So, how and what a sitter communicates is an important selection criterion for me.
Lately I’ve also become fond of having a videochat before confirming a sit, to get the vibe and talk, answer questions, show off the great cats etc.; In my early THS days this was uncommon, yet it worked out just as well.
Also important to me is the potential sitter’s interest in the pets and whether and what they ask about them.
The final decision is of course a gut decision, based on all of this.
Question: How do you as a sitter decide whether you actually want to do a sit or not, after having talked to a HO? What are important criteria?
Inviting a sitter
Before I invite a sitter, I send all other sitters a message that they couldn’t be invited this time. The ones I would have liked to invite but couldn’t I ask if whether it’s ok to (a) keep them on the list in case #1 had to back out and (b) keep them on the preferences to invite for future sits. Only then do I click the invite button (because, otherwise you only get the automated “declined” message - why can that not be personalised?)
Then there is always the suspense between my invitation and the sitters’ acceptance. Who knows how many sits they’ve been inching towards?
Question: Is it generally ok to ask non-selected sitters whether to keep them as a fallback? How does it feel? Should I avoid that?
Final thoughts
Firstly, thank you for reading my braindump. I hope it’s not too rambling and you can help me get a bit wiser.
Secondly, and I feel this popping up much more often than it should: I’m really sorry about HOs (and, also, sitters) that are uncommunicative, don’t take agreements seriously, hide things, don’t provide information, don’t consider the other side’s needs, investment, and feelings. Reading the forums it appears like there’s an epidemic of lack of empathy, decency, and common sense; I’m sure it’s not as bad as it looks (after all, we’re more likely to report bad experiences than good ones), but I still dread everybody who’s been let down by someone they put faith into.
A happy and lucky HO,
Elmar.