I just renewed my membership today after canceling a couple of months ago. But I noticed that my old membership is NOT renewed, even though I received a receipt. That said, I did not go into my old account, but instead opened THS site and renewed there. How can I get this fixed?
None of us in this forum can help with such a problem. Go to your dashboard and scroll down to the contact info for membership services. If you use the chatbot, Frankie, then say you want to talk to a human. If none are available during that time, they’ll follow up with you.
3 Likes
THS member support don’t read the forum - follow what @Maggie8K has posted above to contact them .
1 Like
What does that mean, you didn’t renew through your old account and you went through the THS website?
Are you saying you created a new account? If so and you don’t want to lose everything from your old one including reviews well then you definitely messed up and would need a live customer service agent you try to fix this.