We’ve been THS members for a good few years now, and have found it a great way to find some fantastic people to look after our dog and house when we’re away. The one big problem we’ve had, though, is the THS messaging system.
We had a nightmare a couple of years ago when an excellent sitter (who we’ve since used) applied for a sit, we sent an enthusiastic response and didn’t hear from him again. After further problems with the messaging system (again involving messages not getting through) we found someone else for that sit. But we were curious to know what had happened with the original applicant, as it just didn’t ring true that he’d simply gone quiet. And after discovering that messages we’d sent the other sitter hadn’t reached her, we messaged the original applicant. It turned out he’d been really keen to do the sit and wondered why we hadn’t got back to him. He’s sat for us since then, is a lovely man and there’s no possibility that he’d have claimed to have messaged us if he hadn’t.
We spent (literally) hours emailing THS support about this at the time, only to be told that there was nothing wrong with their messaging system. And yet various sitters we’ve had have said it’s unreliable.
Is there anyone else out there who’s had/is having problems with the THS messaging system? I ask because it seems we’re having similar problems with another prospective sitter. I know there can be issues if a member’s said they don’t want emails from THS, but that doesn’t explain all the problems we’ve had in the past. (Though it would obviously be good if there was an option for people to say no to marketing/news emails but still get email notifications if someone’s contacted them on THS!)