Hello @Pips and apologies for the slow response… I’m just back from vacation and catching up. To confirm, my understanding is exactly as I quoted from the Help Desk. Daycare is not an option.
From the response you got, it sounds like the owners have been contacted by membership support and now understand the daycare policy, and have changed their listing to cover overnight sitters instead.
I’ve had a quick look at the listing and there is no mention of day-care and they show bedroom pictures. This does sometimes happen, that members misinterpret the service offered, but once it is explained to them they are happy to have in home sitters stay to look after their pets - the best solution by far
Thank you for registering this with membership services - it looks like a good outcome for all because of your help