@Itchyfeet the automated message actually said
I don’t understand your response.
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Pardon.
Asking if an automated message from THS actually stated the word his.
Seems odd as “home owner” is usually the terminology.
Yes - it did state His as it was referring to H… who is a male
Hello, @Itchyfeet Thank you for raising this, I have passed it to the team and will get back to you when I know more 
@carla @Jenny
Until now when a HO looks at a Sitter’s profile, they see only those sits where a previous HO has provided Feedback. ( they can’t see if there has been a sit where no review was left )
Can you please confirm with the product team if this has changed with the new review system ? Can HOs now see if a sitter has a “missing”review ?
Thank you
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I’ve asked the question @Silversitters - I’ll let you know if I hear back with an answer
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My apologies if it’s outlined somewhere else and I’ve missed it. But I’ve scrolled through this topic and haven’t seen it.
I had my first sitting this past weekend, and it seems it was a positive experience for both sides, which was great.
As a sitter, I admit I didn’t read the prompts for each category before giving a rating, and that’s on me. I doubt I would have rated the sit differently if I had read the prompts.
But, as a sitter, it would be good to know what the prompts are for the pet parent for each of the five categories so we can be more clear on what HOs are rating us on, e.g., I don’t know what the questions are that an HO sees for ‘self-sufficient’ and that’s a very subjective category dependent on what the prompts are.
If this is covered elsewhere, a link would be great
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Welcome @bronwen - cong at on completing your first sit . You ask a great question.
I’ve not seen these published anywhere. I agree it would be very useful to know this .
@Jenny @carla can you ask the product team to enlighten us ?
We know the categories that we are rated on but we don’t know the prompts that come with them … it would be useful if someone could provide a screenshot for each category-showing what the homeowner sees as they are asked to rate the sitter .
It would also be useful to have screenshots for what the sitter is asked when rating the homeowner.
TIA
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I’ve passed that to the team, watch this space and I’ll hopefully get some answers for you and @bronwen
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@TrustedTeam @Carla
Why is there the option for a response to be made to the review? We recently had a bad experience and left an honest review for the HO, only for then the HO writes quite an untrue and defensive reply - which we cannot reply to. There isn’t the option for us to reply to their reply. Which makes me wonder why have the option to reply there at all??
Apologies if this has been asked already, I have read quite far down this thread and can’t find it.
@Tallbird
Everyone has a right to be able to respond to criticism. After that, anyone reading both the original criticism and also the response, then has to weigh up the facts given to them and decide who they believe.
If a response to the response was allowed, the conflicting commenting would go on forever
he did this, no I didn’t, yes you did, no i didn’t…
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@Tallbird you too have the opportunity to respond to their review of you (if needed.)
If you wrote your review of the host in a fair, factual and unemotional way then don’t worry about their reaction- you have done a service for future sitters by telling your truth and they will read between the lines of the hosts reaction to your honest review.
You cannot respond further (publicly) but if you really still have things to say then send them a private message.
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Love the Black Mirror comparison. Totally agree
We were not in favour of the blind review system. It may work for AIRBNB, where the relationship between host and guest is purely transactional, but it is not ideal for THS where the relationship is ‘intimate’ or sometimes skewed to be deemed unequal (on either part)
While we welcome the new star ratings for host categories ( we speak from personal experience), we would prefer getting rid of star ratings altogether, in favour of just leaving written reviews.
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Just finished a sit . I submitted my review in the morning of the day after the end of the sit.
Some hours later I received a notification that it was time to leave my review ?
I checked my dashboard thinking I have somehow messed up with submitting my review but I can see that my review is there .
That evening I logged onto a different device and up popped a window asking me to leave a review of my sit … !!!
Knowing I already had - I tried it anyway, expecting the platform to tell me there was an error or that I had already done it …
but no, it allowed me to select stars for each of the categories to rate the house sit and even the text box came up to write my review……………… I stopped at that stage because I didn’t want to mess up the review that I had already submitted .
Clearly there are still some glitches that need fixing with the new review system .
@Carla @Jenny please can you feed back to the product team ? Thank you .
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Hi @Silversitters
There is definitely something wrong with the whole system and I have communicated this to @Therese in the past.
What happened to me was that my host and I both submitted our review, like you, on the morning after the end of the sit
I received a pop up to say that I had missed the 14 day window and it was too late to leave a review even though they had both been posted.
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Same here, i received that message which sent me into a mini panic 
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Conversely we got no prompts/reminders to complete a review for the home owner. We only received email notifications when they left their review for us and commented on our review of them.
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Hello @Silversitters That does sound strange. I have passed it back to the team and any updates I will let you know.
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