I’ve been a member for about 5 years. When looking at sits to apply for, I have always relied on the feedback from previous sitters. !Why aren’t sitters leaving feedback anymore? Is it a problem with lack of understanding with the protocol?
Welcome to the forum, I think you’ll find this thread here has pertinent information to your question. It’s possible too that some new sitters maybe just don’t know the way it works and then forget to leave feedback. It is however very useful information for both parties and helps sitters make their decision as well as helps homeowners figure out if there’s any areas they can improve.
In the future you may want to start by looking for the theme of your question in the eyeglass search function in the top right corner. Most questions about the sitting process have been discussed and you may also have some new insight to bring to those discussions as well as learn from what other members have experienced.
Maybe you’ve just come across a few that haven’t left feedback, or maybe the owners haven’t had sitters yet? I’ve received reviews so far from all the owners and likewise left feedback about them also.
Hi @GailC1 , Sitters not leaving feedback can be a sign that there is nothing good to say . An occasional sitter may have a genuine reason for not leaving feedback but if multiple sitters for the same listing have not left feedback then I would look at that as a red flag and approach with extreme caution!
I asked one of our sitters why they hadnt left feedback for prior sits and they thought they had by hitting reply to the HOs review. I showed them how to send a HO review and they went & did it. Also, I do not think THS does a good job of sending sitters and HOs a link to click to leave a review, so some people just don’t do it.
Agree. I had to explain that to a sitter last year.
As @Colin says, it could be a negative sign. Because of the fear of retaliation, many sitters leave no review rather than a negative review. I am a sitter and HO here, and recently contacted a sitter who hadn’t left a review for a sit I was considering. She was very honest and said that she didn’t leave the review because the sit had problems. I was able to contact that sitter because I have a sit listed and could “invite” her.
It’s a minefield. I dont think all sitters and home-owners appreciate that feedback for the home-owner is just as important for the home-owner as a review is for the sitter. And whilst it’s often said on here that ‘no review’ is red flag, sometimes it’s just an absence and nothing sinister. My (one to date) sitter took six weeks to leave me feedback and I had to nudge her twice.
As PP has said, look for patterns. Several sitters and no feedback? Do the sitters usually leave feedback for other sits and this is an anomaly?
@Lassie I’ve thought about doing that as well, sounds like you got the information you needed about the sit!
I did that for my first 3 sits super confusing because you don’t get a link.
Why can’t admin make it easier and CLEAR?
So… Do you have a rate card for your spy services?
Yes, and the sitter thought I was “smart” to have contacted her. I would be happy to return the favor for any sitter who contacted me about a sit I did.
I’ve been lucky enough to come across only clean, organized, inviting, and kind hosts on my sits. Some of these HOs have several empty pages from other sitters not choosing to leave any review even having received a glowing 5-star review themselves. Admittedly, this made me a little suspicious of the HO‘s end, but every single time, I was met with an overall very accommodating sit - cleanliness, organization, kindness, bonuses, etc. I am always glad I took the chance. Now the lack of reviews hold much less weight than before, especially if the HO has at least a tiny few great reviews.
Ultimately, I don’t think we should read into these reviews with so much scrutiny if nothing is blatantly bad.
There are a few threads where this has been discussed, especially the fact that there are SO many 5-star reviews of actual HOs on TrustPilot. It looks like a huge red flag for a sitter, when actually it’s just bad UX.
Hi @FreeSpiritManette I have attached a relevant thread you might like to read.
There are many reasons sitters do not leave feedback, some who are new to the site may not be aware of or even understand how to leave feedback or may think they have left one when they reply to a review they receive, plus other various reasons.
I am pleased to hear that all of your sits have been really good and thank you for sharing this.
I think there are four main reasons why some sitters do not leave feedback.
1 - New sitters do not realise they need to leave feedback.
2 - Sitters can’t think of anything good to say so think it is better to say nothing
3 - Terminology - A home host is asked to leave a review, for some reason sitters are only asked to leave feedback. Some people think feedback is commenting on how the sit could be improved so if it was a great sit, then it follows that no feedback is necessary.
4 - When sitters have been left a review they are informed and then until recently have been asked to leave their own Trustpilot review for THS. Some sitters mistakenly believed they were leaving a review for the home hosts ( I think this has now been made much clearer.
I do believe however that it will be really unusual for a home host to get a continuous run of sitters that do not understand the system so the golden rule still applies - There will probably be a good reason why a home host has not received feedback from an occasional sitter - but if multiple sitters have not left any feedback then that should be looked upon as a red flag.
When I first joined I did not know anything about feedback. I had a propt to request a review and believe that was all I did. Would be helpful if a link said. leave a review for your home owner. It dies take a while to work everything out. An introductory messaage when joining, explaining how things all work would be helpful. In the beginning I did not know what the ‘Welcome Guide’ was. I assumed it may have been a general letter received. welcoming me to TH and explaining a few things. For my very first sit I did never had one at all. Nor did I have one for my second. Think, as requested once and not received I assumed it was a one off guide and would come eventually. I did not know that it was one for each sit.
During lock down when things a bit in the air, I was booked to do a couple of site but then cancelled by owners, as could not travel. I was still send a link to request a review when I had not done the sits. This may be the same with others. Kind of making it look like somebody did not want to leave a review but couldn’t if you had not done the sit.
You can go to the sitter’s profile page and see their feedback, so you can then go to the profiles of people they sat for and check whether they left reviews there. If they didn’t leave reviews for others either, perhaps the reason is technical or that these sitters don’t like leaving feedback for some reason.
At the beginning, I did not fully understand how to send a feedback to the hosts, and probably wrote the same things both in the ‘reply’ and in the Host’s page. Finally, I did it right, but again, the platform is not very ‘’ user’s friendly’. I need to write to THS several times, but maybe this is due to the fact that English is not my Mother tongue.
Hello, I just wanted to share the email that was updated recently on this thread as well. As it’s been discussed here as a possible reason why sitters do not leave feedback. Hopefully, the new copy at the top of this email will direct sitters where to leave feedback, making it easier.