I am at a sit in Madrid NM, I have contacted customer service multiple times to tell them that there is no pet, and I do not feel safe. There is no cell service in the area and the internet is spotty at best. The pet parent is not answering my calls now.
There is an urgent 24/7 helpline on your dashboard - have you used that one?
Was it agreed that it should be a pet there? If yes - why are you there without a pet - have you considered to give notice and leave?
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Can you answer the below so that others can offer advice and support, because we need a little more info:-
When you contacted customer services several times, did they actually respond or not? If so, what did they say?
If you didn’t speak to anyone, as @Garfield says, have you rang the urgent helpline on your dashboard?
Why is there is no pet, for example is it an outdoors cat who hasn’t come home yet, or is it just a house-sit with no pets at all?
Why do you not feel safe? Is it the neighbourhood in New Mexico, is it the neighbours?
If it’s the location you feel unsafe about, did you research the location before you agreed to sit, or did you take it presuming it was an okay place?
How long has it been since you the HO last contacted you, and have you taken into account that they’re on holiday or on business, so may not have their phone on them all of the time, and they too may not have reception?
If the pet parent is not answering your calls, and it’s been a while, then have you tried reaching out to their emergency contact instead?
10 Likes
Do you have any way to contact someone they know? Did they leave you any information? Neighbors? I might approach this like I am worried that something happened to them and I just want to make sure they are OK. Did they go somewhere without cell or internet? Basic requirements are clean and safe situation. If no pet that makes it easier. But it is tough to leave mid sit. Make sure to clearly document the concerns. I have had best luck with chat for THS
Sorry to hear about this.
I’ve checked in with Membership Services and can see that you’ve been in touch with several of our agents, and are now waiting to speak to a team leader.
In the meantime, I’m glad that the owner was able to locate the cat.
Hopefully speaking with a team leader will give you the support and reassurance that you need.
Jenny