I find printing the welcome guide is a mess! No carriage returns show on the printout even though I have them in the online guide. I can’t even force the carriage returns through html addition of
code. (pretty sure by typing that code you will see a line break there between the word “of” and “code” as THIS forum does support mark up.)
Doesn’t matter if portrait of landscape, but it makes longer sections pretty hard to read. Any advice or remedy? I’m on a Mac, system 10.13 (old!)
Yep-- I typed left carrot br right carrot to force that line break above. But it doesn’t work on the welcome guide.
Nope, it’s the worst. Not designed for printing unfortunately so I keep it fairly simple. I have a separate word doc I print and I try to remember to copy edits between the two. I encourage sitters to consult my printed book vs THS once they arrive.
I find using google docs and sheets to be much easier to update and share. I don’t use the welcome guide at all save to collect inspiration of what to make sure to include for my external guide(s).
Being able to quickly and easily print a Welcome Guide - both by the PP and sitter NEEDS to be available for clarity and for the safety and security of people and pets.
Hey, THS, how about it? Surely this can’t be a major programming issue? (If it is, you need new programmers!)
I imagine it’s not a big technical challenge to fix this. Rather, they’re probably prioritizing things that can better help increase membership and retention. If so, the welcome guide would be low priority and hosts would be better off meanwhile just using Google docs or another tool to share their welcome guide. For instance, videoing might be useful for hosts to show or explain some things, especially if they don’t overlap with their sitters.
Personally, as a sitter, I never try to print. I just do screen grabs and put them in the same digital folder where I store all travel info for a sit. And that’s in the cloud, so I can access it from various devices, even on the go.
I hear y’all. Printing from the website is not very practical. Copying and pasting to another format is feasible but a hassle! But I hate doing tasks twice for the same result! Even allowing html markup on the guide could cure some of the issues.
See how nicely the line breaks appear here. Even without markup… oh well.
Where do I request this feature?
A year and a half later, this is still an issue.
I like to print out my welcome guide and leave it on the kitchen counter, as I’ve found that sitters often show up without having read the welcome guide. It also allows me to leave the guide open to a page of important information that I’ve highlighted. But the walls of text are infuriating.
Better to just produce your welcome guide on another platform and skip using THS’s. Many hosts do that, like with Google docs, Word or such. That way, it’s easy to update, print and such.
If you have a really important, highlighted page, at the very least, create a separate Word document and repeat this information so that it is properly emphasized.
Leave this page on top of the Welcome Guide in your home.
Completely get it
Hello!
Just popping on to let you know that I’ve passed your feedback over to the team - I explained it was first raised in January 2024 but that nothing’s changed - and shared a link to the discussion as well.
If I hear anything useful from the wider team, I’ll let you know.
Jenny
That’s probably a good idea. Actually that would allow me to send the Welcome Guide before accepting a sit so I can answer any questions or concerns before confirming.
I’ve actually talked to “the team” about this and I was told not being able to print the guide is intentional on their side.
The team says this is to protect the security and confidential information - should the sitter print it and then loose the printed doc, whoever finds it could use it to access the home!
Thanks for sharing @toml - I wasn’t aware that was the case - today I learned!
It’s possible I’ll get the same response back from the team, but I’ll leave it with them, just in case 
How strange and that isn’t mentioned in this Help article that tells hosts how to print their WG !!
& many THS Blog articles ( such as this one ) suggest printing the Welcome Guide -
Regardless of THS’s intent, it’s easy to print if you like, via screen grabs or cut and paste. Personally, I just take screen shots of welcome guides shared on the platform, in case the platform locks up or such, or in case my internet or cell signals are disrupted at inconvenient times. I don’t want to be stranded without access, especially in case of emergency.
I was already aware of this.
Most of my Home Owners now use a Word Document and email it to me. I then print it off.
How are THS going to police that!!! 
I print screens to pdf and save. But it is clunky and time consuming and wastes paper because of the TH header/footer formatting on every page. All from a B corp that is responsible.