Thank you for the topic @Angela-CommunityManager !
We tend to default to the desktop/browser app because it’s a bit more seamless to use (easier to see on a larger screen, a bit more intuitively designed, and faster). Also, as @ChrisAndSuzeGoWalkies mentioned, it’s easier to apply for a sit via the browser instance.
The app though is great to have on hand when on the move, so we can have another look at the Welcome Guide before arriving, check messages when away from our laptop, or get critical information from the Welcome guide in a ‘sticky’ situation (like a code for a gate or emergency contact information).
We’d love it if the app was a bit faster to load, if applying to sits was a bit easier by allowing ‘saved text’ that we could use (examples: a greeting, a signature, a paragraph that describes ourselves), and the ability to copy text in the app (so we could copy an address and search for it in Google Maps or copy a WiFi password).
That said, we know the THS team works hard to create a beautiful site that opens an entire world of adorable pets and an amazing community of people to us, so thank you for everything you all do!