Hi
This is my first time using THS. I booked and confirmed a sitter for 4-7 April. Had lots of communications but didn’t get a phone number. Everything confirmed including time of arrival.
I’ve been trying to contact her through THS but none of my messages have been read.
What can I do as it’s in less than 2 weeks?
Welcome @Hetts1965 , you can contact membership services and ask them to contact her, and ask her to contact you…just explain it exactly as you have done here:
support@trustedhousesitters.com
2 Likes
Hi @Hetts1965
Not very helpful for this sit but in future do a pre confirm video or phone chat. I use whatsapp and therefore get a phone number from a home owner. This way I have 2 ways to correspond with homeowners.
Hopefully Trusted support can track the sitter down for you.
5 Likes
Welcome @Hetts1965 the THS inbox can be unreliable so it’s quite possible that your sitter is not aware of the messages that you have sent them .
@botvot has given you good advice- member services will have alternative e-mail and telephone number and will try to contact the sitter on your behalf .
Please report back to the forum to let us know if member services have been able to contact the sitter for you .
4 Likes
Thank you that’s really helpful
Thank you. I have done for other ones I’ve booked. I didn’t realise at the time of confirming that it was necessary!
Thanks, that’s what I’ve done now
It shouldn’t be necessary but I think it’s good for both parties.
Anyway as said I hope you hear something from your sitter soon.
@Hetts1965 what was the outcome ?
They contacted me in Wednesday, they’d been on a digital detox for a week! All sorted thank you
1 Like