Hello,
I am trying to save a new search area into my saved searches, It just keeps coming up with a message that I have reached my limit, I have deleted 3 searches
already to see if that was the problem. I have refreshed, I have logged out and logged back in, it still keeps telling me I have reached my limit.
Any help please?
Amanda
Hi @Manda I am so sorry for your frustration.
Just to explain a little further as to how the saved search function works:
You can now get emails and notifications via the Saved search feature. This is a relatively new feature and works very well and can be very specific to your Search.
On the classic membership plan, you can save up to 3 saved searches on the website and if you do operate with our app, you can save up to 10 saved searches. However, you will be able to view all saved searched when you log in (App & Website). You can at any point delete any of your saved searches should you not wish to receive these anymore.
With Standard or Premium membership, you have unlimited saved searches.
All saved searches on the website generate a daily alert, which usually comes through at the end of the day. However, do bear in mind that if the criteria for specific dates is very specific, you may only get an email when a new listing is posted in that location and for those dates. So these may not come through each day.
All saved searches that you create on the App will generate instant alerts which come through on your phone. On the App, you can also use the filter for dates, etc.
When you look at the app and the website, you should see all the saved searches.
I hope this helps to give a little more clarity.
Kind regards Therese
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Thanks so much.
I tried on the App and was able to update my searches.
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I’m not sure that I understand the advantages of the Saved Search feature.
Question: Will I be missing out on any sit listings if I choose not to use this new feature? I have been simply logging on to TH and looking down the list of sits. I do this almost every day and also several times per day. The “Where would you like to go” search space at the top of the screen will give me a specific place.
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Hi @lmhale In your case, I think if you logging into the website several times a day to check on new listings, you probably don’t need to do saved searches. The benefit of the saved search would be for people who can’t/don’t log on every day and also works well if you travelling, whilst you are in and out of wifi. Those emails/notifications become important so sitters don’t miss out on their specific saved searches.
I would like to suggest that you perhaps add some listings you like or some you missed in the past as Favourites. When the homeowner puts up new dates, you will be immediately notified.
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I’m running into the same problem. I have a standard sitter membership, which promotes “Instant alerts for unlimited saved searches”, however I’m only allowed to save 10. I find this rather misleading. None of my multiple attempts to clarify this is customer service have received an answer.
Hi @123forCharlieH I’ll tag @Therese who will look into this with you when she’s next online. Please keep in mind that her response is likely to be after the holiday weekend.
Francine
Volunteer Forum Moderator
Hi @123forCharlieH As a standard sitter, you can add unlimited saved searches. I did a test to add another search onto your account. Please do delete this now.
I would like to clarify, that if you set the saved search up on the App, you will get an instant notification of new listings as they are listed. If you have originally set the saved searches up on the website, you will receive a daily email if there are any new listings for your saved searches. If you only want instant notifications, you would need to delete searches made on the website and redo them on the App.
I hope this helps
Kind regards
Therese
Hi Therese,
Thank you very much for taking the time to clarify.
Best regards,
Charlie
I have premium sitter membership. It says saved searches are unlimited. But they are not. I’m creating saved searches on the app. The reason I have so many is because there is no longer a Europe search filter.
And because I’m looking for a sit to go along with a confirmed sit. Also I have to create separate searches for public transportation and car included.
I’m trying to avoid seeing and getting notifications for sits I’m not interested in.
I guess I’m one of the few with 50 saved searches.
Reply from THS when I inquired
"While we do advertise it as unlimited saved searches, the searches are capped at 50. There are scalability issues beyond that which caused problems. Very few of our members reach our cap of 50 saved searches. "
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Well then THS should change the wording @ExploreDreamDiscover that’s very disingenuous! We have premium too 
They also claim we can apply for unlimited sits, but we all know that’s not true anymore. They have a very…unique definition of the word unlimited.
@ExploreDreamDiscover i would be asking what they can do for you to ease the disappointment and inconvenience of this obvious misrepresentation.
Also the alerts for saved searches are not instant as advertised- they are hourly - this wording should also be changed as it’s misleading .
As the many threads on here show that popular sits are already reviewing applications by the time the “instant” alert is sent out.
I did complain about this to member services . Specifically that the Premium membership I had paid for was advertised as providing “instant alerts for unlimited saved searches” and that this was misleading.
Member Services offered me 2 months Free membership for the inconvenience caused.
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@Silversitters - I guess it is more economical for them to give away the odd free months here and there when members complain. New members will continue to join expecting instant alerts and unlimited opportunities.
Hi @ExploreDreamDiscover @Cuttlefish @meow … thanks for your feedback which we’ve sent back to Product.
@Angela_L Similarly, please have product address the misleading wording in the daily email for saved searches. To be precise, members want to be directed to the new sits, but that’s not how it’s currently set up.
At the bottom of the email is a link to View all ## new sits (number varies). The link connects to the recommended not the newest. I realize they are trying to direct people to the low application listings, but this is deceptive. Members do a saved search to be notified of new sits.
I realize I can change the selection in that filter, which I do, but it shouldn’t be necessary.
I emailed some time ago, asking that this be corrected, but nothing has changed.
@Angela_L It seems marketing should also be informed so they can correct the discrepancies.
Thanks @Timshazz these are always discussed cross channel
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In the web interface, it is easy to create a Saved search for a square area on the map. This is my basic-membership way of dealing with Balkanization:
So that is the kind of Saved search that creates daily emails.
I made a short screen recording video of the other kind that are created on the app and create hourly notifications: https://www.youtube.com/shorts/_VjObgnjcBc
The misleading wording is that these notifications would be “instant”. That is clearly not the case, as they are delayed by up to an hour. Even a deliberate five-minute delay would not be instant.
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