Sit Cancellation Insurance Timeline

[GRM]

Hello,

I recently had to claim insurance for a sit cancellation as a home owner. I sent all my information Nov 16 but haven’t heard anything back. I’ve tried to get updates via live chat but it keeps defaulting to sending an email instead (no reply yet).

Does anyone know how long this process takes typically?

[Silversitters]

Anywhere from 2 months to 9 months according to this Previous thread read the posts by @Kelownagurl about her experience .

Insurance question: Has anyone successfully claimed hotel nights as a result of a cancelled sit?

I have a sit coming up in less than 2 weeks in a European capital. With many flight cancellations all over Europe, I am beginning to fear what will happen if the HO’s flights are cancelled. I wonder if anyone can vouch for the accommodation insurance in the premium membership for sitters? I wonder if I can be reimbursed for accommodation (5 nights in my case) if my sit is cancelled as a result of my host’s flight cancellations. What is the process like and is the insurance easy to claim? How a…

You should have had at least some kind of acknowledgment of your claim from THS - when on live chat ask to speak to a human .