Sitter needs to leave mid sit

my sitter just informed me that he is leaving this weekend for a family emergency. i need to re-list the dates of the last week of the sit but i’m unable as it’s shown on the website as already occupied.

i wasn’t able to find any way to contact tech support to help, only the chat bot.

Hello @Nevine

Just to let you know that I have passed this across to the Membership Services team and I will update once I receive a reply.

Sam.

thank you very much Sam, i’ve been frantically trying to resolve this as it’s such short notice to find a new sitter so trying to get the listing on asap

@Nevine

Have you tried calling the Urgent Support Phone Line ?

Hi @Nevine

An update as promised. The team will be reaching out to you to assist so hopefully this will be resolved soon.

Did you find a solution @Nevine ?