@Catin88 If a member is reported to cancel a sit outside of the Code of Conduct then THS will log this on internal notes, should it happen multiple times then a member can be removed from the platform and this has happened. I know it can be difficult when you do not see behind the scenes, but THS does log these and keep an eye on repeat offenders.
Thank you for reporting this when it happened to you. It is not great but cancellations can happen on both sides of the network and some reasons fall into the exceptional circumstances and some do not.
Please add suggestions on how it would work better for you on this thread as it is monitored by the product team