I carefully select my location, the dates, duration and any of the amenities that are relevant to the search I’m conducting, and then save the search.
I have to reset it every single time I open a saved search. I consider this is a malfunction because unless the app designers are implying that it’s really not a serious filter that anyone should care about, there’s no logical reason this filter shouldn’t save like any other. So why am I allowed to apply a “Sort By” filter if it’s never going to save?
I agree it’s very annoying that saved searches can’t be filtered especially when the search by location often brings up hundreds/ thousands of sits that are over an hour driving distance away from the location you have searched for .
I would add that the only reason I’m posting here is that the app makes no allowance for reporting malfunctions, a curious omission for an organization that is entirely app-based.
@volunteerwork It is not entirely app-based. You can also use the website which can be more reliable. Both have a Help link where you can report issues.
No results were returned when I searched for this topic. After it was posted, other posts asking the same question turned up. One from Feb 2025 provides the answer. TH has no interest in responding to or fixing this problem. Disrespect noted.
Yes very annoying, and when the ones of no interest still keep appearing. When will THS listen to us and sort this issue out that we’ve been asking for for years? Grrrrrrr…..it makes me so angry!
As mentioned in @Mark_B 's recent update - bugs can be reported via Membership Services.
It’s worth clicking the link to read the update, but this is the portion relating to bug reporting:
What to do if you see a bug?
To help our teams; identify, replicate and resolve bugs, contact Member Services at support@trustedhousesitters.com with as much information as you can, for example;
What happened?
The app crashed, you’re unable to log in etc
The make/model of device you are using?
iPhone 15, Samsung X, Macbook
Are you using the TrustedHousesitters app or website?
What were you doing/trying to do when this happened?
Do you have a screenshot?
Is this the first time it has happened to you?
We’ll continue to work on providing the best experience across both app and web.
With regards to the “sort by” filter issue, I have passed that along as feedback, and I’ll be happy to update here if I hear back from the team.
