A big thank you to everyone who’s taken the time to share their experience with TrustedHousesitters The fixes below are a direct result of what you’ve told us.
Here’s what we’ve been rolling out over the past few weeks.
App log outs - Fixed 
Some of you noticed you were being logged out unexpectedly. Being logged out after a couple of weeks of inactivity is normal, but for some, it was happening more frequently than that - it should feel more stable now.
Keyboard issues - Fixed
There were reports of the keyboard overlapping the text box on Android devices when leaving reviews, sending invites and more. That’s no longer be an issue.
Image Uploader - Fixed
We heard you. The image uploader was feeling clunky, and we’ve given it a proper rework on both app and web. Uploading home photos is now smoother, and it’s easier to add/remove your pictures, add captions and manage the order of your photos.
Low Connectivity
We’ve made a few improvements for when your wifi is being unreliable. If you’re adding a sit or sitter as a favourite whilst your connection is struggling, we’ll now show clearer messaging so you know what’s happening.
The same goes for adding/editing dates. If your connection drops, you’ll see clear in-app messaging and next steps (retry).
Under the hood improvements
- Improved testing to reduce bugs
- Better error reporting to identify and resolve issues faster
- Increased app security
- Improved app architecture to provide greater stability
What to do if you see a bug? 
To help our teams; identify, replicate and resolve bugs, contact Member Services at support@trustedhousesitters.com with as much information as you can, for example;
- What happened?
- The app crashed, you’re unable to log in etc
- The make/model of device you are using?
- iPhone 15, Samsung X, Macbook
- Are you using the TrustedHousesitters app or website?
- What were you doing/trying to do when this happened?
- Do you have a screenshot?
- Is this the first time it has happened to you?
We’ll continue to work on providing the best experience across both app and web.