Hi, a question for homeowners or moderators…I just finished a repeat sit (number 8) and the homeowner has been filling out all categories as 5-star, but just as she’s about to post her review, it reverts to a 1-star for overall rating (see photo). This also happened the last time I sat for her and …

One more thing, do you know the correct email address for member services? It’s not leaping out at me from the website and a search here seems to have shown a couple of variations.

@Edith support@trustedhousesitters.com

Hi @Edith I checked this with the team and they’ve advised that there’s no known bugs but that it tends to be a user issue. They explained that the overall rating needs to be filled in first, and then the categories after. If the member doesn’t fill a rating in for the first question asking how t…

I don’t really think it’s user error, but it’s fixed now (I thank your support team for that). Thanks for responding, @Jenny .

No worries @Edith I totally understand that there’s a chance it wouldn’t be user error, and it’s good that you raised the issue so that they could check it out :slight_smile: if more people report the same issue then the team can keep taking a closer look at other reasons why it could be happening. …

Hi @Jenny . I actually got a note from the support team stating that this IS a known issue. Hopefully, it can be addressed, but till then it’s good users are aware of it.

That’s really good to know @Edith - thank you for keeping me in the loop! I’ll double check what I was advised when I asked, just to make sure we’re all on the same page :slight_smile:

Star review system glitch?

Owner Questions, Advice & Chat

Bridgie 9 January 2025 15:20 18

No, this is definitely an error with the system. I’ve had this twice recently

Hilarious 😂

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Error on Review Sitter Questions, Advice & Chat	16	241	9 April 2026
HELP! Remedy needed to award appropriate number of stars when review already submitted! Sitter Questions, Advice & Chat	24	445	20 June 2026
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Star review system glitch?

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