Could one of you lovelies please help me? I have just posted my review to a fantastic house/pet sit that we completed here in Auckland, New Zealand. While I gave 5 stars to everything (and would have given 10!!), when I came to submit our review, it wouldn’t let me give the final 5 stars above my review! It only shows 1 star, which was definitely not my intention. I have contacted the HO and told her what has happened and that I would contact THS and ask them to remedy the situation as it is totally misleading. Have tried to contact admin support and either I am stupid, or there is nowhere I can send an email/message to support! Any advice would be gratefully accepted. Happy house & petsitting to you all!
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You can email THS at support@trustedhousesitters.com and explain exactly what happened then pray they fix it for you 
These things do happen regularly unfortunately. Good luck.
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I went on chat box and asked to speak to human. After 2 requests I got someone. Explained situation and they altered the stars.
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Thanks Ziggy I’ll try all suggestions.
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Thanks Sarah22 - I’ll try that as well as I could give them more stars than just 5!
If they won’t alter you could reply to her review of you explaining about the stars.
Thanks Sarah - didn’t seem to be able to use the chat bot - probably because I restrict cookies on my computer! I have written an email to support and included a screenshot with my explanation and as I am still staying with family nearby, rang her and explained and promised to contact THS. Hopefully, they will respond and rectify the problem. Appreciate your suggestions and hope your housesitting continues to be as enjoyable as ours have been. Cheers Pam
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@KiwiSwede you have done the right thing emailing support, I’m sure they will fix it. Just stay on top of them as much as possible.
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Hello @KiwiSwede. This glitch happens more than it should. If you don’t have resolution within a few days, come back and add to the post with a request for a moderator to assist. I am really pleased that you made contact with the HO to let them know the situation. This will prevent a potential shock to the system
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Hi MaggieUU - the house/pet owners are such a lovely family that I had to let her know what had happened. It is fantastic that the forum members help so much, but it would also be helpful for the non-members of the forum if there was some way where we could inform all of this kind of mistake, so that if they read the reviews or don’t - I’m thinking newbie THS members or HO who read the sitters review and get a shock at next to no stars, potential sitters could see an authentic star rating and no offense would be caused to the HO.
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@KiwiSwede, you are not the first person to have this issue. It is a very common frustration with the interface that ‘first click’ (intentional or not) locks in a rating before you’re ready, which is definitely a design flaw.
@Mark_B, is there a reason why the ‘Overall Rating’ button doesn’t follow the same logic as the subsequent buttons, but instead, upon the slightest hover, is executed instantly? This not only results in an incorrect rating being displayed if it goes unnoticed, but, if noticed, also creates extra work for both the reviewer and THS to correct it
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This is the kind of glitch they should be fixing instead of complicating things that can create further confusion.
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Thanks for sharing @KiwiSwede.
I’ve also shared your description with TrustedHousitters product teams for extra visibility internally. 
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@KiwiSwede it’s happened to many of us as the over all star rating defaults to 1 star, you have to manually change it before you do your individual ratings as they are not linked to, or influence, the over all rating. It’s not an intuitive system so don’t feel too bad. At least you got it fixed.
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Hi @August - appreciate your comment - probably, in the past, I hope I have clicked on it first before writing my review but haven’t done a sit for just over a year and was in a hurry to write this one as I knew I was late with it! Thanks again
@Mark_B Could you please also investigate why I < removed person info > haven’t been listed as verified when both my husband and I verified ourselves (with numerous difficulties!) when we first joined THS in 2018? Thanks!
Moderation note: edited post to remove personal information from public view.
@Newpetlover Thanks - totally agree!
Hi again - I am pleased to say that Noelle of Support responded to my email within 24hours. Even though I did a screenshot with my explanation, because our account is in my husband’s name, I have a series of questions that I must supply answers to before any remedy is actioned, even though we are both listed on our account profile and I do all our applications! Will comply so changes are made. Thanks everybody for your help - without the forum I would be lost, even though I am not a regular contributor! Pam
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This happens a lot and it’s really aggravating to both parties. Can this please get fixed?
Hi @KiwiSwede
Unfortunately, the forum team aren’t able to support account based queries - this website offers a little more detail about where the forum can help should you encounter an issue in the future. 
I’m glad to see that our team Member Service team are in contact and helping you find a resolution. They’re the right team to address any other account based queries that you may have.
Thanks.