I have received a review which recommends me and rTes me as
5 stars on all categories. The problem is the overall rating you first see is only 1 star. Can this be revised?
Unless you actually read the review it looks pretty bad. I’m guessing that most HO’s will just see 1 star and not read any further. Is there anything that can be done about this? The chat facility just directs me to membership services which directs me back to the chat bot.
Alternatively if you message the host asking if they intended to give you a 1 star - when they reply and say no it was supposed to be 5 star you can screenshot the message and e-mail it to the above address.
@Denice I had exactly the same thing happen. The homeowners were mortified as they believed they had given me a 5 star review. I gave them the emsil for membership services and it was quickly corrected.
Hello @botvot Thank you for alerting admins I thought I would help and share the review thread as issues with leaving stars were recently discussed there. New review system - Mega thread - #426 by Carla (there are a few comments from this comment down that explain what happens)
The team have mentioned that there are no glitches in the system, but if anyone accidentally leaves the wrong number of stars then Membership Services is always happy to help with that.
This happened to me yesterday when leaving a review for our five star sit . I clicked five stars overall and then for each category. When I clicked through to the comment box I saw that the overall category had five stars ( but all white not black ) since I am experienced sitter I knew this wasn’t right and if I pressed submit would show as a zero star sit ! The categories all had 5 black stars …
So I went back to the start and repeated the process and same thing again . Now I knew that I had definitely clicked on five stars this time .
So I exited out of the app , logged in and started over - same thing …. Five white stars ….
I went away had a cup of tea and came back to it a little later …
… this time it all went through correctly…
Definitely a glitch in the system not human error .. and had I not been familiar with how it should look ..I might have pressed submit thinking that the 5 white stars were a five star review ….
Thi is a glitch with the system. Every time I go to leave a review for a home owner it will always come up with one star at the top. I end up keep exiting and trying again. Normally comes right by the third attempt. It is exttremely annoying that this is continuing to happen though.
I completely agree. It’s even worse when we are wrongly rated and the other party is not aware of it. It’s happened to me twice. It was solved by THS but the first time it took me a few days to decide what to do as I felt a bit embarrassed to ask the owner. I was almost certain it was a mistake but I also strongly believe in not putting pressure on anyone.
Now that I know about the glitch, it’s a bit easier to communicate but, still, extremely annoying.
I thought I would help and share the review thread as issues with leaving stars were recently discussed there. 
and came back to it a little later …