Statistic updates

Product Updates
1

The latest statistic on the THS homepage reads…

‘10 years of happy pets, 230k+ happy members’

I am sure since we joined four years ago, the happy members total has massively increased, but the amount of years has never changed?

Wasn’t THS founded 15 years ago?

2

I have always wondered how they measure the happiness of members ? :rofl:

and in another post they said that the number of new members was the number of pets not the owners :thinking:… so I new owner with 2 dogs , 3 cats & 6 chickens = 11 new members. :woman_shrugging:t2:

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3

Founded in 2010 by a team of 3 and I joined in 2013.

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4

The latest report from THS confirms that the number of members quoted by THS is actually the number of pets !

https://forum.trustedhousesitters.com/t/trustedhousesitters-2024-impact-report

5

Happiness is measured by how many members don’t complain?

1 Like
6

Wow, basically the report presents a collection of nice numbers and positive statements, but it lacks substance greatly! While big terms like sustainability, impact, and responsibility are used, there’s little concrete evidence of actual results or deeper insights.

Several key questions remain unanswered, but would be really interesting to know.

  • Is there evidence that the platform has reduced the number of pets ending up in shelters?
  • Has customer satisfaction or the rebooking rate increased?
  • Has member feedback been incorporated to improve the platform?
  • Do homeowners experience less stress because they can rely on sitters?
  • How exactly was the £38k donation used?
  • How has the number of memberships changed compared to the previous year?
  • How was the 54% emissions reduction actually achieved — through internal improvements or simply less travel?
  • Are there any measurable environmental benefits resulting from the platform, or is it just a PR statement?
  • What is the regional distribution of memberships and sits?
  • What specific improvements or new features are planned for the future?

The report feels more like a marketing piece than an honest review. Instead of providing meaningful insights, it delivers positive vibes and PR language without the depth and critical self-reflection expected from a genuine impact report.

3 Likes