Exactly the same for us @BunnyCat
Hello, @Crookie Jenny is not online at the moment, it might be worth reaching out to the Membership Services team and checking your emails 
The thing is @Carla is that it isnât working and isnât enough comms to convey these messages. Humans on average need to be told something 7 times in order to start to notice the info/message/brand. And thatâs if itâs consistent messaging. If we werenât on the forum weâd have now NOT been aware of 5 app rule, overlapping, review system etc. Trusted Tales is far too infrequent. Blog doesnât help anyone unless they go looking for it as itâs not push marketing. Forum is less than 5% of THS members or less, and the targeted emails to segments only makes zero sense. Send a MAJOR change to every member that pay their fees. HonestlyâŚIâm so fed up with the lack of info. Not your fault but as ever, please pass it on! 
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Yes, agree entirely @Cuttlefish and now thereâs another. There is a thread entitled âNew responsibility fields have appearedâ, something which doesnât seem to have been mentioned in any forum / email etc as far as I can see. Why oh why donât THS simply do as you suggest and send out this info to all members whether owners or sitters as almost all of it impacts on both sides. It seems things are being over-complicated by apparently segmenting which parts of the the membership receive which communications.
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I agree. Also, that header of those monthly emails:
âThe Trusted Times | Your Monthly Newsletterâ
I mean, a halfway decent communication department would use that line to convey some real information. To entice the recipients to read the content.
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We could have âIntroducing the new review system launching next monthâ just as an idea 
@pietkuip or ânews on how to deal with overlapping sitsâ as a headline. #notdifficult
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I thought exactly the same. More changes. Zero comms. Beggars belief @LizBCN
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Hello @Cuttlefish I am always happy to pass on any feedback for you 
Just another update which might be helpful for anyone who notices they do not receive a particular survey, but have the settings/email set up to receive them.
Not all surveys go to all members, some are sitters-specific and some are owner-specific, but also within that, there can be further requirements depending on what the target audience is and the data that is needed.
An example could be sitters that are currently active on the site (on a sit or applying for sits) or an owner that had a sitter within the last 30 days, these are purely examples to see how you might not fall into a particular cohort as there are many different cohorts depending on the purpose of the survey.
The system is also designed to prevent survey fatigue so that each member or a particular cohort does not receive too many surveys.
If you think you should have received a survey or would like to see if you can participate in any surveys that you have seen mentioned on the forum, please reach out to the Membership Services team and they can help you.
If you would like to participate in surveys, please also keep an eye on the Product category as we have some more product related surveys coming soon!
Carla, I do really appreciate your efforts - it canât be easy acting as a go-between especially when many members are finding it increasingly difficult to understand some of the decisions THS are taking. However I have to say that the issue, for me at least, is not primarily about surveys but rather it is about the lack of timely information on changes that impact on sitters and owners alongside a lack of real quantitative data to back up some of the recently introduced changes. OK, I get that THS is a business and absolutely has the right to make changes as it sees fit but it needs to consider that without sitters and owners buy-in the business would not exist.
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Agree that itâs kind of weird that they donât use the heading of the Trusted Times to convey important information. I receive quite a few newsletters and nearly all make good use of the header.
By the way, did not receive the survey either even though I am opted into the newsletter (which indeed appears quite infrequently)
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Hello Carla_C,
Re.: âJust to reassure you that THS uses different mediums to share information and updates with members, the forum is just one of those, but we also have email, blog posts, surveys, newsletters, platform pop-ups, FAQs and Membership services.â
If THS uses all of these different mediums to share information and updates with members, how is it that I have not been informed of any recent updates, e.g., the five application policy, the overlap policy. Are there any other new policies of which I have not been informed? And, instead of my having to go search them out in any of these supposed different places, why doesnât THS simply send me an email with the information?
And why is it so hard to find information about Membership, e.g., Code of Conduct, on the website? (Iâve just tried looking for the Code of Conduct again, and after several minutes have not been able to find it.). Why arenât these things listed either at the top of the page or down in the menu at the bottom?
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Hi Carla. Iâve been trying to find the blog posts. I used the search function, but no luck. Can you tell me where they are? Thanks.
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Hello @Gretch, Thank you for your feedback, as mentioned in my previous post the forum is just one medium to share information with our members, if you have any questions or suggestions about the other mediums THS uses, please do reach out to Membership Services, they will be happy to help.
They can also direct you to and send you links to the Code of Conduct. In the meantime, it can be found on memberâs dashboards, towards the bottom, when using the website, but Membership Services will know all of the links/locations and are best placed to help you.
@AnnieNai The blogs can be found when scrolling down to the footer of the home page on the website. There will be a âDiscover moreâ section which contains the blog. The link is here for ease of reference. Membership Services can also let you know if there are other ways to access this. I hope that helps
Hello Carla_C,
Iâm, happy to report that we did finally receive our notification today. It took two long âChatsâ with THS, but at least we are now getting notified again.
Thank you,
@Gretch
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@Gretch Thank you for letting me know and Iâm glad that is all sorted for you. Have a lovely weekend!
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Thank you. You have a lovely weekend, too.
@Gretch
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