I am looking through the insurance policy as a HO. It clearly states that I need to have an underlying insurance policy in order to even use the THS policy. Isn’t that a bit weird? Could somebody explain to me why I first need to approach my own insurance before I can approach them? I think that a lot of people might not even be aware of this since it’s marketed like: “we have got your back… your insured”… and that you have to pay THS first 250,- (even in the case of theft) in order for them to accept the claim.
Trustedhousesitters have stopped referring to their schemes as insurance, they now call them ‘plans’ - I think they are there to be used as a last resort in case members do not have their own insurance in place.
Even then, pay-out is not guaranteed, but is at the discretion of THS.
