We’ve referred 2 friends recently, but only 1 has been recognised and our 2 months free membership added. Several chats, now emails to THS have still not fixed this and added the next 2 months .
Has anyone had this, I suspect it’s THS hoping the member forgets over time and they dont have to honour the referral free 2 months
Hello @Theblackleys
Just to let you know that I have passed this across to the Membership Services team and I will update once I hear back from them.
This is interesting. I would be interested to see if any of my referrals are not going through.
Is there a cookie on the referrals?
An update as promised. The team will be reaching out to you to assist so hopefully this will be resolved soon.
I had this happen, referred three people, only got 2 months. I contacted support with details on both and had those months added. @HouseSittersGuide you could potentially be missing a lot as you are not necessarily aware who is using your links, but not really a problem for you as I think you have substantial time added.
Is there a way to know that my referrals are also going thought properly? and there is a bug with the renewal date not updating. It’s currently stuck on 5 years and I definitely have more than that.
thank you 
I guess that is true, only one way to find out 
. Would be interesting if I had another couple years just missplaced
I think there’s a number of us @HouseSittersGuide who are in the same situation as you where the 5 years has been reached but others have used the referral code since and the months have not been credited.
Do you mean that, you reached 5+ years and then it never moves up even though you have more years of referrals?
Exactly that @HouseSittersGuide!
hmmmm, this is actually really bad. I heard someone mention it before, but I just thought it was just stuck but still counting.
Have you reached your 5 years worth of referrals and it still is stuck?
Have experienced this and had numerous emails back and forth with CS (I ended up giving up as we were just going round in circles)
When you hit five years the dates stall but the extra months keep showing up in the referral section. What is frustrating is I have no idea how many referrals we miss out on as most come from our YouTube channel so we don’t actually know the people using the link.
On the odd occasion someone reaches out and says the link isn’t working and that’s when we reach out to CS. I’m not overly fussed at this point as we have heaps of free months but it’s a bug THS knows about but has yet to fix it.
Hello @HouseSittersGuide
Just to let you know, I have just sent you a DM so please do check for this. Thank you.
Sam.
Us too, we’re stuck on Nov 2031, and have been for quite a while, we get an email every 4 days or so to say someone new has signed up using our code, but that Nov date hasn’t changed for a number of months.
I don’t really take much notice of it ordinarily, because I know we’ll always have plenty of free months ahead of us, but I’ve definitely started to notice more over the past few months, because it just hasn’t budged.