Hello everyone!
Just a quick reminder that the Forum Team’s role is to facilitate these conversations rather than provide direct member support. We don’t handle individual cases ourselves, but what we can do is create space for sitters and owners to share their experiences, insights, and strategies, which is why @Mark_B asked the question.
In this case, Membership Services already has an open ticket, and Mark also reached out to the OP directly and flagged the situation with the leadership team. So, while we may not always share the details publicly, please know actions are happening behind the scenes.
Conversations like this are exactly the kind of discussion the forum is here for. We’d love to hear from other sitters about what they’ve found most helpful in avoiding negative experiences. Sharing what works for you helps strengthen the community and supports your fellow sitters.
Jenny 