Hello. I just had a not so good experience. Sitters was confirmed. Communication was not great in beginning - just yes or no answers. Tried to set up a video call to do a walk through of house and such and show them around and do Q&A. Was never answering my messages for that. Finally weekend before I leave they reply and yes to do the meet on phone. I ask what day and time - do not reply. I am leaving tomorrow afternoon and now after trying to reach them on the number they have given (of course they do not answer) I have had to reject them. Lucky to find a new sitter on such short notice. But in honesty I also want to leave a review on these ones that was stringing me along and not answering. They should not be able to keep their 5 star status after doing this. It is deceiving. I am sure this is not the first time they have done this to some poor traveler in need for a sitter for their furry baby. Does anyone know if it is possible to add review or comment on a potential sitter who has done this.
Unfortunately not. My understanding is that, unless the sit went ahead, it is not possible to leave a review for the sitters. In addition, cancelled sits don’t appear on the sitter’s profile, so it is not possible for prospective home owners to view how many they have had cancelled.
I’m so sorry that you’re dealing with the significant stressors of an irresponsible person.
I don’t have an answer for your q but a suggestion for your next time - assuming that you will understandably be very concerned about the person that you chose. Establish a clear and realistic timelline for all communication prior to the sit. If the sitter does not respond within the limits you’ve established, immediately go to your next option rather than waiting and re-living this horrible experience.
I’m confused by your post. It doesn’t sound like they were actually confirmed. All the Q&A stuff would (or should) have happened before confirming them. Then the fact that you “rejected” them vs “cancelling” them sounds odd because when a sitter is actually confirmed, you have to cancel them. When they’re just an applicant, you decline/reject them.
Did you ever actually click the “confirm offer” button on the website and in returned they then clicked the “accept invitation to sit” button? You must do this for a sit to be official. If you never actually went through the interview process or officially issued/accepted an invitation to sit, they were just an applicant, not a confirmed sitter. People apply for multiple sits at one time and someone applying doesn’t mean they’re your sitter. It means they want to talk more. The fact that you spent all this time without actually speaking sounds to me like they never actually agreed to do the sit and weren’t interested but, for whatever reason, didn’t tell you that.
I’d be interested in knowing what process you used to confirm them because it sounds like this may be a misunderstanding.
Regardless, you can’t leave a review of a sit that never happened and definitely can’t leave a review for a sitter that applied but never actually officially agreed to do the sit. In the future, if people don’t reply in a day or two, reject them and move on.
Hi. Guess I did not explain very well. After the initial back and forth of finding out if they were a good fit. Checking references and such and finding out if they were available for the entire stay (which always surprises me that you actually have to double check cause it is in the listing of when you need them to sit from this date to that date). In any case. Sit was confirmed on both sides 17 days prior to my trip. After that initial confirmation I then tried to set up a more in depth walk through of my house and such in detail. I do not want to do this with every person or strangers that are not coming to stay in my house - it is a waste of their and my time. After finally getting an actual number to communicate with them on and not just THS app - they never really responded on that phone number properly nor answered on the phone, until the weekend before I was leaving. For then to ghost me and now I have rejected them/cancelled them. Again - was lucky to find someone else - but I find it crazy that we cannot leave reviews of people who does things like that - cause it can leave a person in a real pickle. I am not going on vacation - but for work.
That makes it much more clear and I’m sorry you experienced that. Very frustrating. Many of us lament that we can’t review flaky hosts and sitters that cancel with little/no notice. Unfortunately it’s not possible. We’ve suggested at least showing it on their profile like Airbnb does, but that’s not been implemented (and likely won’t be any time soon) so they can keep getting away with it.
Wow, sorry to hear this. It would be nice if there was a way to show sitters and HO canceling after they confirmed a sit. We had 3 sitters in a row accept our confirmation to sit and within 2 days of accepting, they contact us to cancel due to “family emergency”. Really, 3 in a row in a span of less than 10 days with the same excuse.