Urgent - wrong plan selected

Hi @Angela-CommunityManager I need a help. I did a big mistake because I bought a owner premium plan instead sitter premium! I tried to reach you several times but the line is always busy, the “chat live” is a bot and emails i have to wait probably weeks. I need to switch the profile ASAP!! I got the premium one (the expensive!) for the customer service included but my first impression is not the best at the moment!!! If I have this kind of problem how can I speak with a someone??

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Hello @franci and welcome to both TrustedHousesitters and the forum. I’m sure @Angela will answer you as soon as she’s online today, but in the meantime I’ll step in to help. I’m sorry to hear that you selected the wrong membership type, but membership services will be able to help you correct this so please be reassured in that respect. Emails are the most effective way to reach them during the pandemic, but to short cut the process for you, I have sent your details directly to them this morning and someone will be in touch to help resolve this. They have already assigned your query so please look out for an email. We look forward to sharing in your journey as a new house sitter. All the best, Vanessa

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Hi @franci and thank you @Vanessa-Admin

As Vanessa says welcome to our community forum and to TrustedHousesitters. Many apologies for the delayed responses from Membership Services, the team being currently in a growth back to pre-pandemic strength position with a number of new agents in training and we will be back to our full service as soon as possible.

This has been a very difficult period for everyone and TrustedHousesitters is no exception, we realise the frustrations for our members and thank everyone for their support and patience and as Vanessa says the most effective way to communicate with the team during this interim period is via email.

We are here to support via the forum, with Admins and our members who are always ready with advice help and support.

Once again welcome to our community, if you have any questions about your membership to TrustedHousesitters please don’t hesitate to ask.

Angela and the Team