Hi,
I noticed the Welcome Guide disappeared when the sit ended. I wanted the HOs’ gmails to share Google Photos, but had to Whatsapp them to ask for their gmails, as the Welcome Guide wasn’t there anymore.
When the same people invited me back and I accepted on the site, I was surprised to see a link next to their dates saying Request Welcome Guide.
Could they not fill out the Welcome Guide once, and then it becomes available for confirmed sitters, even if it disappears later? It seems unfair to get the HOs to fill it out for every sit.
Or have I got that wrong?
Thank you
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It does disappear when the sit has ended but I’m pretty sure that the information stays there, fully filled out on the home owner’s end. They have the ability to make it available to the sitters whenever they have a new set of dates.
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Oh ok, thank you.
I will ask for it again nearer the time then.
Thanks
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Hi @BillyBonnieBenji @Kelownagurl is correct that the Welcome Guide stays in the homeowner’s account. I have a repeat sit coming up for a homeowner who is extremely thorough. She has many sit listings in a year and will update her WG regularly and make any necessary changes and add extra details as needed.
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@Snowbird That’s very helpful, thanks a lot.
I guess I shouldn’t have made the assumption that it disappeared on the HO’s end, just because I could no longer see it!
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Do you all ask for a welcome guide straight away?
I’m new and my first two confirmed sits are also new.
Should I ask straight away or wait until closer to the sit?
I would ask soon after confirmation. You can ensure there are no nasty surprises and it gives you more time to ask any further questions.
Asking straight away gives the HO time to prepare one ( if they are new to THS ) or update an existing one .
The good thing is that if anything changes between now and the sit , the welcome guide can be updated easily ( or so I have been told )
I have 3 repeat sits coming up with the same HO. Does this mean i have to request the welcome pack every time?
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I always do, in case any details change. But I also usually turn up a day early, so I have chance to ask them of any changes and write stuff down. If you don’t have the opportunity to chat at length before the sit, you might want to ask for the Welcome Guide again. Well done for getting repeat bookings! You must be doing a good job. 
The short answer is yes, you will need to ask for it every time
