Welcome Guide supposed to be available but isn't

Today I received a TH email saying a new welcome guide was available for a sit I’m doing next month. On my dashboard, however, ‘welcome guide requested’ is the status. I’ve tried exiting and returning but the guide hasn’t appeared. in 12 hours Can someone let the right people know? @Carla_C or what should I send to whom?

Hi @Lauraa I will pick this up as Carla is now offline.

The pet parents/owners have not completed or shared the Welcome Guide yet, they do know it’s been requested. Please refer to the Membership Services Team for help on Welcome Guide information as they can manage between members … support@trustedhousesitters.com