The question is how much it costs to make these features and are members willing to pay more.
It seems the cost is $24 per booked sit, according to THS.
Iād like there to be more granular control over which types of email I get from THS ā¦. for example I get multiple āa sitter has saved your listingā emails per day after posting a listingā¦ Iād like to turn that off, as itās not really relevant to meā¦ Fundamentally there should be a distinction between those that are critical, e.g. applications, messaging, account renewal, etc. and those that are non-critical: marketing, the aforementioned saved your listing, notification by email of new sit listings (e.g., for those happy to rely on app notifications), forum summaries, etc.
Regarding available sits, I would like THS to implement searches where there are 0 applications versus ones with ālow applications.ā Thank you.
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Iād love to see how many people apply for a specific sit ā¦ because now ā¦ once youāve applied for a sit you only get to see
āyouāve already appliedā x -
Possible for a petsitter to choose āPOOLā for a sit in hot countries ā¦ now you have to go to āamenitiesā and that takes more time x
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Google Maps is only on the App and not on the website (to check distance) x
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Possible to read āwelcome guideā in advance x
@LOVEANIMALS I find #4 particularly interesting. Perhaps a sit is confirmed, one or both parties are charged their booking fee, and then the Welcome Guide is sent. The WG discloses additional information that changes the decision of the sitter. @Jenny please ask and confirm whether the booking fee will then be refunded, given the sit was confirmed with missing information the sitter could not have anticipated? Or, perhaps at what stage is the booking fee taken? Is it once the sit starts perhaps? A redacted version of the WG (omitting pass codes, phone numbers, etc) could easily be made available in advance, once the sit is offered by the host and waiting to be confirmed by the sitter.
Hi
I notice you have introduced 2FA by email. Am wondering if you can also add the ability to authenticate using the phone number and more important Google Authenticator (basically any authenticator app). This is much more secure and many websites have it.
Thanks
The way we do it ā and everyone has their own methods, of course ā is that we share the Welcome Guide within 48 hours of confirming a sitter. However, we do not place any sensitive info in there, such as phone numbers for our named emergency contacts. Same with login passwords, etc. Nothing sensitive is shared until the sitters arrive. We state this in our WG, so they know itāll be provided then.
@Crosswords_and_puzzles A good process but if booking fees have already been charged and the WG affects the booking, what then? Thatās my question to @Jenny
Ahā¦ right. 
To be able to show the actual place I live in my sit listing rather than the closest town/city.
@LOVEANIMALS Being able to see the number of applicants after we have applied used to be visible until the five-application change was implemented. Sitters complained and THS re-introduced it as a compromise for introducing this much disliked feature. Now, itās disappeared again. @Jenny I would appreciate you taking this up with the team please as to why it has been removed as it gives applicants a clear idea of the status of the sit.
Just fewer āimprovementsā please. The site/app was working fine, within a community of mutually respectful adults.
This is ONE of the issues I detest most, not being able to see how many applicants have applied once I have applied. Why??? Why on earth does showing the numbers matter? Instead of getting the message, you have already applied for this sit (we obviously know that weāve applied and not sure why we are being reminded of that) as Temba says, it gives applicants a clear indication of the status of the sit @Jenny I agree with @temba and would also request your addressing this with whoever at THS. There is no rhyme nor reason for it and I sometimes wonder if those making changes have actually been sitters or homeowners on the platform. It is members who actively use it that really do know most of the time what is and isnāt necessary. What does hiding numbers achieve, Iād be really interested to know 
@Mark_B reporting inappropriate or concerns about listings needs to be easier. A simple āreportā option would be so better than having to take screenshots and then email it and the listing remaining open.
The listing is new, has no photos, nonsense text and is under āno petsā when cat care is required this clearly slipped past the team
I have just reported this listing this morning so I hope it will be addressed as I marked it urgent as it is reviewing.
We have been asking for a simple report button for years and it falls on deaf ears.
I canāt believe the number of new listings which slip through the net.
Also many hosts must be unaware of all the private information which can be seen by anyone, not just members.
I have seen listings with full names, very specific address details etc.
Also just seen a new listing with no photos at all and no pet icon - although there is a cat to be looked after - listing is live - how do these listings get approved -the checks that THS claim to do before a new listing goes live ?
That listing isnāt visible, so I expect the team took it down.
Thanks for flagging it.
There are a lot of these without any photos āslipping through ā recently
has something changed - are THS still manually approving each New listing ?
They donāt appear to check the sitter profiles very well either
I just saw one where the sitter has included a photo of her passport identification page
Of course I cannot contact the sitter directly so I forwarded the listing to support. I hope they followup with her