We just returned from a month away. It was my first time using TrustedHousesitters as a home owner after being a sitter in the past and having a great experience.
We found a small family to look after our house and independent cat. They had good reviews and we even managed to meet them in person before the sit. I wrote a welcome pack with al the instructions plus showed them a few things in person. So we left confident that our house and cat were in good hands.
The first odd thing while we were away was the lack of communication. I just put this down to different ways of doing things and settled on having to ask for updates.
We returned and have found several concerning things.
The thermostat was turned up to 25 degrees (I’d left it on 19) and there was an electric heater plugged in in the kitchen. I’m terrified of the bill and will be checking the usage asap.
They moved all sorts of things around in the house and didn’t put them back. Things like lighting and furniture.
The tumble dryer filter was so clogged up and clearly had been used a lot without cleaning it. Despite being shown in person how to use it. It was a fire hazard.
The sitters asked if they could drive our car to the shop once at the end of the sit. I agreed. We’ve just discovered it no longer has a reverse gear. There was no communication about this.
I’ve found metal screws and ceramic objects in my 15 month olds toy boxes where they’ve tidied up in a hurry.
They left two large suitcases in our bins.
They also left all sorts of random things in our house. Food, cooking utensils and electricals. And also child’s drawings taped to the walls.
I’ve tried to contact them but they are not replying.
All this adds up to a very bad experience. I feel like we’ve been taken advantage of and I’m going to have some huge bills to pay as a result. I’ve contacted trusted housesitters and they have advised leaving a review but wanted to post here to see what people thought?