I’ve been able to login to the THS website before, no problems.
Tried to login directly to the website today (rather than the app) - and it wouldn’t accept my password, (screen blinked & did nothing!)
Re-set the password, fine.
Tried to log in again, it wouldn’t ‘click’ - and the screen blinked. No notification errors (from my computers software, and none from the THS website).
Tried to complete the HELP form, with this info. It came up with an error message.
Followed links to the CHAT BOX - similar layout. Filled in the info & error message again!
How do I contact THS for tech support! Urgently need to be able to access my account.
I’ll try a different browser, I’ve been using Firefox without any probs - but maybe there’s been a glitch. Tho still find it odd that there weren’t any notification (error msgs) - just a screen blink
Sounds similar tech issue with Brave & Firefox (it kinda blinked - as if it couldn’t process!)
I’ll keep updating firefox and see if any changes, maybe a temporary issue - had been fine up to today.
Really appreciate the massive help from you & @Silversitters - had a minor panic this morning about accessing my full account (preping lots of tech stuff pre-flights!) - thank goodness for this Community Forum - was amazed I could even log-in to the forum!
It sounds like maybe it was an update on the browser you were using and gave you an SSL error. That’s usually the issue with websites not working in different browsers.
Hi All
I am having issues trying to access THS website. I can google the website but when I select the site, I get a message “mmmm we cannot locate the website address”! I have firefox installed and have updated and checked that it can access websites to no avail. Have updated windows and also tried Edge, Google, Firefox but still no luck. Interestingly enough, I can login to the community forum, as is obvious from this post! Any ideas? I need to complete a review for our last housesit that I know they are waiting for. Have never had this issue before! HELP somebody please
