App/website down?

Hi there, is anyone else having problems logging into THS?

Trying to sign in my usual way (Facebook) and I get this message

App not active: This app is not currently accessible and the app developer is aware of the issue. You will be able to log in when the app is reactivated

Thank you.

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All good here in Vietnam. But I’m already logged in, so that might be the difference.

Thanks for replying, I’ve managed to sign in via Google, perhaps Facebook is having a siesta :rofl:

Hi @Daisy999

Is everything working as expected now?

Drop us a reply if not!


Hi Jenny. Still the same. I signed out of the app and tried on WiFi and data to sign in via Facebook and this is what I get. I can sign in with Google no problem.

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Hello, @Daisy999 Thank you for the update. Jenny is currently offline but I am happy to help.

There is an update about this issue. Tech has confirmed that there is an issue with logging in using Facebook. The Tech team are working on this but has advised in the meantime please log in using alternative methods.

Thank you for your patience while this is sorted :slight_smile:


Hello :wave:

Just a quick update that this issue has now been resolved and you should be able to login using Facebook if that is your preferred login method. Thank you!