App keeps logging me out

I’m having an issue where every 7 to 10 days the app randomly logs me out on my phone and makes me login again. Multiple times now I’ve had to delete and reinstall the app. I had the same thing happen about a year ago and then it seemed to have gotten better after I reported it but the issue is back. This is not happening to any other apps on my phone so I think it’s specific to THS. Wondering if anybody else is experiencing this and if there’s any advice of how to keep this from happening.

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Yup. Me too.

Generally, to stay signed in you need to enable cookies, clear cache periodically (not too often), and store a password.

The above, however, does not guarantee staying logged in when login sessions are in practice. For security reasons, many websites implement session timeouts that log users out after periods of inactivity (banks - 10 or less minutes) or after a certain duration (THS - few days)

Added: p.s. there is absolutely no need to re-install anything. Just log in again

Thanks, August. THS when this happened last year advised me to delete and reinstall the app and it did fix it for a little while. I went for many months and the app didn’t log me out at all but now it seems to have started again, so I feel like it might be some kind of glitch

I just noticed somebody else started a thread about this yesterday, so maybe the moderators can merge us.

Personally I prefer using the website, although take notice of notifications of saved searches on the app - then swap to the website!

I have long had this problem on the website itself and I have to delete all my cookies - logging me out of all sites, when no other site has this sort of problem - to fix it. However this morning, I have done just that and now I have this…

THS I know tech isn’t your strong point but please, basic functionality!!

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