Do you get background checks if they just have email verification?
Hello @Skelty1 and welcome to our community forum, we are happy you’ve joined us here.
I’ve attached a screenshot of the website page on Trust & Safety so that you can see what checks are made at the two different levels, depending on the symbol displayed on their sitter profile.
I hope this answers your question, but if you have any further query, please let me know.
All the best, Vanessa
Thanks Vanessa. So basic verification is really not a screening. I did secure a sitter for my dates but the couple has a basic verification. Not sure what to do?
I will send you a DM
Hi Skelty1 and welcome to the forum!
I have only “basic verification” as I refuse to use a third party company that I don’t know from Adam with my personal data… Hopefully this hasn’t put any HO’s off confirming me. I would expect my 50 all 5 star reviews to give the HO’s enough piece of mind!
I also have my own public indemnity insurance that very few TH’s have. Happy to pass my Policy number to HO’s so they can verify that.
Happy to show my passport etc., to HO’s on arrival - but will not email it, text it or let a HO photocopy it.
I am the same as @claresitsdogs and I also have over 50 5* reviews.
I have never concerned myself with verification, I just base my choice on the sitter’s messages, profile, and reviews they’ve received and left. That gives me enough confidence that they are who they say they are. Maybe I put too much faith in people and the system, but it’s worked so far
I understand you but we are so often obliged to send our passeport copy to banks on line, for example when you decide to open an account, or even to airbnb that you’re never sure your I.D are secure (even when you show them to a hotel or a car rental agency which makes a copy, what does it become after your departure ??)
I always ask the owner’s personal adress, once selected, it’s always possible to send a copy by normal mail, with the copy of insurance policy if needed
Hi Vanessa. I found a sitter for my dates. They have standard verification. What does identity check and documents verification mean?
@Skelty1 Hi Sherri. Firstly, very happy to hear that you’ve found a sitter for your dates… that’s wonderful news.
Indication of an “Identity Check” means that sitters will have been further verified by submitting an ID document for verification by a third party company. However, as mentioned there are many reasons why someone might not progress beyond the standard level. Some are nervous of sending documents (like passports) via the internet and we have to respect that.
Verification is just one part of building trust between our sitters and owners. Their profile and experience, their references and reviews, and your own assessment as part of pre selection or pre-sit communication during messaging, or better still a phone or video chat, all combine to ensure you have both made the best choices for your situation.
We really want you to have the best experience possible and be reassured about the process of selecting your sitters. Are you feeling good about your selection or do you have any concerns? Please feel free to DM me or anyone on the team, if you want to chat about this more.
All the best, Vanessa
p.s. here’s a link to another topic in the forum with some great information about choosing sitters
Thanks. It’s actually my daughter who is concerned about my well being. She wants to do a background check. She’s worried about liability if something happens in my condo. I’m trying to reassure her that I’m covered.
Hi @Skelty1 it’s wonderful that your daughter is looking out for her Mum and we understand the concerns of those outside of our community who are unfamiliar with how TrustedHousesitters works and all of the process in place to arrange sitters, they think “strangers in the home”
As an owner you never lost control over whom you choose as a sitter it is an arrangement based on trust but the decision you make is an educated one built on all of the information you have about the sitter. Their reviews, verifications and the communication you have pre confirming. Not until everyone is 100% happy with the arrangement do you finalise and confirm your sitter and they accept your invitation.
I’m sending you links with information you can share with your daughter which will help inform her fully and ease her mind.
If it would help I would be happy to connect with her directly or she can contact our Membership Services Team.