Can't get rid of "CURRENTLY NOT ACTIVE"

THS News & Feedback
1

I use the web interface. My inbox contains numerous people with “currently not active” that I want to get rid of…either by deleting them or archiving them, however nothing happens when I click on those entries. Any suggestions?

2

I have the same issue, and THS has told me there’s nothing to be done about it. It’s terrible UX.

2 Likes
3

There’s nothing we can do to “cleanup” the in box. There’s a lot left to be desired in the THS UX, and they don’t seem to care. I have suggested they changed this to no avail.

4

If you download the App, you can archive the ‘currently inactive members’ there.
If you don’t use the App at all, then do email support@trustedhousesitters.com to help you.

5

I’m afraid you won’t be able to archive or get rid of any “favourites” that are not active members either @jon4156. They just lurk there, making an unwieldy & cluttered list that you can’t sort into any order.