Can't verify ID, not in US

Welcome & Getting Started
1

Can you anyone help me with changing my country of residence, I guess?

The issue is that I’m Canadian, but for some reason when I signed up, it assigned USA to my profile. Now, in order to verify my profile I need to have a background check, which I’d gladly do, if I only could. I’m being asked for a SSN and a US-issued ID, but I don’t have these, I’m from up North.

Is there a way to:

  1. Change the country of residence?
  2. Call Support? I chatted, but was informed that no one’s available to chat now and I will get a reply by email. So far, I didn’t even get a confirmation of starting the chat.

Any help will be much appreciated!

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Send an email to support@trustedhousesitters.com
In my experience they reply very quickly, they will be the best ones to help you.

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Welcome to the forum @michalm

If you try the online chat again after 09:00 GMT you are more likely to be able to chat :speech_balloon: with a human ( rather than the robot ) you have to type “speak to an agent OR speak to a human”

All the best.

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Thank you, I was able to get it sorted out by chatting with a human.

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@michalm thanks for updating the forum

if your question has been answered you can tick :white_check_mark: the reply that solved your problem . Then others can see it’s been solved .

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