When I edit my homeowner listing, it provides a space for captions, but when I view it, I don’t see any captions. How do I make my captions show?
Hi @Val, I find the captions can only be read on the THS app and not on the computer. This could be something @Ben-ProductManager could explain.
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Same as sitter, i just added photos and provided interesting captions but don’t see them.
I’ll try getting the app as suggested
@temba @Dilarm @Val
I am only on the sitter side and always wondered why I couldn’t see the captions that go with my photos. It would be good to be able to see them if using the computer. My captions add a touch of humour and if the HO is on the computer rather than the app then they won’t see my humour.
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agreed, captions are always useful but not if they don’t show!
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Yes, mine is the same - laptop vs phone - for captions.
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I have had the same question and feel captions should show on both the site and the app. Did anyone respond to this?
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I came here for the same reason. I put valuable information in the captions but they are not viewable via the website.
Hi @bospets A big welcome to the forum and all our experienced and engaging forum members, who are always willing to answer questions and have discussions.
The captions will show on the App but at this point, not on the website. Our tech team are very aware of this. At this point, I have no timing regarding syncing this on both App and website, but do bear with us in the meantime.
Best Wishes
Therese
The suggestion to show captions on the website has been out there for about a year or more now. That seems a bit excessive!
I usually review a listing on my computer, then I have to open the app to see if the pictures have captions.
My concern also is what am I missing between the website and the app?
@Wetravel Questions can often be answered by using the search feature …
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I see my same question has been out here for 3 1/2 years and still no captions on the website version of THS. I agree with other posts that the captions provide valuable, quick information that can intrigue a sitter to read the full listing. Please find a way to do this. I know that slide show method of showing pictures is easy for web developers to use but perhaps a link like “See the Captions” that would take the user to a separate page with the pictures listed like they are when we owners create the listing. Users can get a quick view but if a picture shows something interesting, they would have a way to get more information. Since you already have a page like that developed when we create the listing, this would be quick and economical to add, THS … will you respond?
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YES!!! It’s totally insane this still occurs. Whatever the info is, it should always show on BOTH the app and the website. While they may access information differently, both should work together to maximize effectiveness and ease of using the system - NOT compete againts each other and have “secret handshakes” like captions showing only on the app.
I can pretty much guarantee that the vast majaority of memebrs have no idea this is happening. Why would they?
This should really be a simple fix.
Related to this - what other things are not seen on both the website and the app? In other words, what are the other “secret handshakes” we don’t know about?
This has now been four years. Is there any plan to fix this? As many have mentioned, sometimes important information goes into the captions that isn’t as easily communicated in the general listing text. Like I’d have to write: The king bedroom (in the photos it’s the one with the green bedspread) is on the third floor, and there’s no bathroom on that floor." Instead of just captioning the photo “King bedroom on third floor served by second floor bath” or whatever.