Ending the house sit early

Sitter Questions, Advice & Chat
1

I had an accident and have been told to stay on complete rest for at least a week, so I’m unable to care for the seven pets in my current sit. The homeowner completely understands, and we’ve agreed that I’ll leave the house in four days.

She’s asked me to cancel the sit so she can post a new listing for the remaining month. However, I can’t find the cancellation button anywhere. I also followed the virtual assistant’s step-by-step guide, but it didn’t solve the issue.

Does anyone know where I can find the option to end a sit early, or why the early cancellation button isn’t showing up in my conversation with the homeowner?

thanks for your help

jime

2

A sitter cannot cancel a sit. Only an HO can. Or TH, ofc. The HO will need to do it or one of you will need to contact support.

3

Neither party can end a sit early once it has started. You need to ask THS to do this.

Before the sit starts either side can cancel.

https://support.trustedhousesitters.com/hc/en-gb/articles/360001746237-Can-I-cancel-a-sit

4

Call THS. Was your conversation with the host by text? They will ask you to send them the texts to confirm both parties agree.

5

A sitter can cancel a sit before it starts - they made this change recently. Neither party can cancel a sit once started without contacting THS.

6

thank you so much for all your comments.

The information I got from both the virtual assistant and the Support Team by email wasn’t nearly as clear as the guidance you all gave me here. So, thank you so much—I really appreciate it!

The issue has been resolved. The homeowner called the UK Hotline, and they helped her post a new sit. Within two hours, a couple had applied to take over the remaining month of the sit. They are coming tomorrow. So, in the end, everything worked out, and everyone is happy!

Best regards!