I was just offered a sit that I applied for by a first-time lister (HO), and they accidentally closed the sit (“Currently not in need of a sitter” appears) instead of offering it to me first. Does she need to re-list it? Or what does she do next. I don’t know what it looks like from her side as I on…

I have had this happen 3 times!!! It must not be very user-friendly for new Owners! I message them back, explaining that they must have clicked the wrong button! Then they have to figure out how to fix it on their end. I wish TH would make it easier for the Owners.

I had a sitter apply two weeks ago for April 18 sit and was to come to meet my cat and I this week (she is visiting nearby). I had already confirmed her as the sitter two weeks ago. I reached out to set up the visit this week and she informed me she is canceling now. I went into the sit to un…

HI @trekker954 I’m so sorry to hear about the cancellation I will tag @Lucy-B who will pick this up with you directly.

Where are you? And what are the dates? If you share your location & dates, perhaps one of us can help you out? Paging @snowbird to post the link on how to add your HO profile…

My question here was really to do with who does the canceling through the site, I initally went to cancel, but did not care for the verbiage that they (THS) would let the sitter know you cancelled. Its the sitter who canceled on me. So I had no open sit to list here until she canceled on the site.…

Hi @trekker954 I am going to send you a quick email from Membership Services regarding the cancellation and your query. Thanks Lucy

Ah - sorry :pensive: I appreciate what you were specifically asking about, but since time appeared to be of the essence, information shared here would help those on the forum to get in touch. I’m curious, also, as to the outcome of the point you are asking about! @Lucy-B can you please share the i…

Hi @MissChef Happy to share in this thread. We actually don’t keep track of who is initiating the cancellations, I believe this is just a terminology thing when you click on the button to unconfirm and appreciate any confusion caused there. We do recommend keeping any cancellations in writing howeve…

First time HO accidentally cancelled sit before choosing me

Sitter Questions, Advice & Chat

OnTheGlobalRoad 4 April 2022 15:42 9

Hi @trekker954. I’m so sorry to hear about the cancellation. Here are instructions for adding a link to your posting in your forum profile, so people here can see it.

Topic		Replies	Views
Sit cancellation from pet owner's end Sitter Questions, Advice & Chat	43	1882	24 December 2021
Unconfirming sits - A two-way street Sitter Questions, Advice & Chat	27	631	24 August 2024
Sitter cancelled - there was no emergency Owner Questions, Advice & Chat	127	1701	9 December 2025
Cancel sit Sitter Questions, Advice & Chat	54	1089	29 July 2024
An update to our sit cancellation process Product Updates featured	106	1209	22 April 2026

First time HO accidentally cancelled sit before choosing me

Related topics