Hello @Twitcher There was a recent inbox update from Ben the Product Manager.
Excerpt of update from Ben * App inbox loading improvements. This is the big one, as this will improve load times across the App and was causing us latency problems across our platform. We have simplified and streamlined the inbox, so we now have an Inbox view and an archived messages view. You can still view all the conversations organised by your open dates on the Dashboard if you are a pet parent or combined member or from the Your Dates page if you are a sitter.
If you have the App then you can manually archive all of the inactive messages, by holding down on the inactive message a pop-up will appear ‘No longer need this message?’ and can click ‘ok’ to archive it.
Your website inbox should still have a separate section for inbox and archived. If you need more help please let me know.
Best wishes Carla