I have archived messages from years ago (a former membership as a sitter vs. current one as an owner). Having dozens of old or unneeded messages is unwieldy; I simply need the current inbox and favorited profiles, and perhaps most recent correspondence in the archives. When might we be able to delete unwanted/unneeded messages, either from current communiques or from years ago? Thank you!
Iām curious as to the question. Iāve been a sitter for seven years and the first couple of years I used to diligently archive my messages which is a tedious task and for the last five years I havenāt bothered archiving, deleting - donāt really see the point in going through that. Wondering what other sitters/homeowners do? I have no worries with messages, etc. sitting in my inbox.
@Globetrotter I use the āfilter by labelā feature, creating ones such as ābookedā, ādeclinedā, āwithdrew applicationāā, and ānot chosenā. At one time my labels were by location, but I didnāt find that useful.
The only messages I keep in my inbox are active ones - either upcoming booked ones, or ones that are active and Iāve applied for. I donāt apply for many sits, so it means there are only a few in my inbox at any given time.
All other messages are moved to archived - out of sight, out of mind. Mine go back to 2014 and there are pages of them, but I rarely have a need to look at them, so itās of no concern to me.
I follow the same practice as @Snowbird. I keep only āactiveā messages in my Inbox, all others go to Archived. Easy, one click process to archive or unarchive a message.
I often refer back to archived messages, especially those sits where we were not successful, as I like to see who was selected and comments written post sit.
Great suggestions! Iāve now added labels to those in the archived folder, and it makes things a bit easier to sort. Thanks for the input, folks!
Thank you, Snowbird, I created more labels per your great suggestions.
How do I archive messages from a HO who is āCurrently not activeā? When I click on the HO name and location in my Inbox, nothing happens, it does not take me to the conversation since the HOās listing is no longer active.
Exactly. Archive when conversation is ended. Done. Next.
My brain cells have other things I need them to focus on.
Unfortunately @Maryse this is something that as yet cannot be done according to THS. I have many HO that are āCurrently not activeā and would like to Archive or delete them like you. It would be great if this could be rectified @Ben-ProductManager.
Breathing new life into this thread as itās the closest thing to the subject of my question now:
A few weeks ago, I applied for a sit in the usual manner and then had to withdraw my application. (I keep copies of my applications elsewhere, luckily). Today I had a message from the Owner asking me to apply for their new dates but I canāt see our previous correspondence at all, not even my application message Thereās nothing to click on to open previous messages.
So, what does that mean? Has the HO archived our previous correspondence? Surely they would have to un-archive in order to send the new message? Or, is there some way to delete messages in the history? If so, thatās very unhelpful as I have hundreds of message exchanges & canāt remember each individual case without looking back over the past correspondence.
Maybe applications that are withdrawn are somehow deleted?
Any insights anyone?
I can see all applications (and related exchanges with those HOs) Iāve withdrawn in my archived mail. Donāt know whether thereās a cut-off when theyāll auto-delete from there, like whether thereās a date cut-off or volume count trigger.
In your archived msgs, have you tried using the search function on the upper left on the screen so you can find the HO by first name, for instance? When I just tried on the website, it easily surfaced msgs with the first name I searched for.
Thanks @Maggie8K; I hadnāt tried that because I didnāt archive the message but I did after seeing your suggestion. Alas, itās not there.
I only wondered if the HO had archived & that was why there was no previous correspondence. I suppose I could ask them if they had done something to delete prior messages but it seems a bit bothersome, if theyāre busy people.
Good suggestion but one which I really hope isnāt true. Iām going to look really stupid when people get back to me and I have no idea who they are
Hi @Saltrams
Just to mentionā¦
If you do archive a member/messages, and the member then sends you a messsage, the member/message will automatically be placed back in your current inbox again.
If an owner archives you, you will not know, and they will stay in your usual inbox until you archive them should you wish. All messages (archived or inbox) can not be deleted permanent, as they are a source of information.
If there are no messages available to see, the member may be ācurrently inactiveā, and when they rejoin the website, all the previous messages will be available to see.
At the moment, ācurrently inactiveā can be archived only through the App and not the website. The product team will also be looking at upgrading the website inbox as a whole later.
Your case of not reading messages when an owner has privately invited you sounds strange and not usual. Even if the owner has deleted their dates, you will still be able to send them a message. Please do ask membership services to look into that particular correspondence for you. email - support@trustedhousesitters.com
I canāt even archive very old messages.
This is very poor website management. I think we deserve better: if the current tech guys canāt sort it they need to outsource the problem.